Sales & Customer Service Representative

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Start Date January 11, 2021

CUSTOMERS FIRST, ALWAYS.

We are looking for people who are committed to our mission of putting the customer first, always. Having a positive attitude, friendly voice and ownership of customer issues are all critical to delivering on this goal.

The Opportunity: As an Inside Commercial Representative (ICR), you’ll be responsible for taking a high volume of inbound calls, assisting current customers and closing new customer sales. You’ll be the customers’ primary contact, maintaining a strong customer relationship and handling service requests while earning monthly monetary incentives for closing new business.

To ensure we are able to handle our customers’ needs, our employees must be punctual, dependable and reliable.
Our representatives don’t work late night shifts and have limited weekend hours.

The Requirements:

• Excellent verbal, written and keyboarding skills

• Proficient with Microsoft Office programs (Outlook, Word, Excel)

• High school diploma or GED

• Ability to complete a mandatory 6-week paid training

• Two (2) or more years of customer service or call center environment experience

For full consideration please upload a current resume.

The Location
The safety of our employees, both current and future, is top priority. Currently, most of our representatives are working remotely due to the COVID-19 pandemic. Candidates who are selected for this position will work with a blended approach remotely and in-office based on business needs. A requirement to working remotely is the ability to do the job in a designated work area in your home. You must live within driving distance of the in-office location at 26 Patriot Place Foxboro MA 02035 to have the ability to commute to the location as needed.

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The hours: 40 hour shift between the hours of 7:30 AM and 5:00 PM

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Our new hires will be provided with all computer/laptop components, including a keyboard, mouse and a headset to work remotely.

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To work remotely, the following will be required:

• Appropriate workspace in your home, private/semi-private home-office space free of distractions and background noise.
• Hardwired high-speed internet (broadband internet with a speed of 50 mbps or faster.
• A workspace with adequate furnishings (e.g., a desk and chair) and lighting.
• Live within driving distance of the Foxboro Office and able to regularly commute to and from the office location as needed.

Note: The Start Date For This Position is January 11, 2021

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WHY SHOULD YOU APPLY? WE INVEST IN YOU!

Our employees benefit from an extensive paid training program to learn policies and procedures, and receive on-the-job coaching and training. This allows our employees to be well-prepared to assist our customers. This position is a stepping stone for taking your career to the next level.

We’ll provide you with a competitive salary and a top-notch customizable benefits package, including Medical, Dental, Vision, Life Insurance and Short- and Long-Term Disability, as well as paid time off. You can participate in our Employee Stock Purchase Program, a fantastic company match on 401K (no vesting period), and more!

READY TO SUCCEED?

If you have a passion for helping people and creating a great customer service experience, then join us and make a career out of making a difference. Please click "Apply".

About Waste Management: Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

Job Type: Full-time

Pay: Up to $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Day shift

Supplemental Pay:

• Commission pay

Work Location:

• One location

Company's website:

• careers.wm.com

Work Remotely:

• Temporarily due to COVID-19

COVID-19 Precaution(s):

• Remote interview process