Route Specialist I

Overview: Now is the time to make a difference. At ImageFIRST, we want you to bring your unique perspectives, experiences, and ideas so we can grow and drive impactful, sustainable change together. Founded in 1967, ImageFIRST® is the largest and fastest-growing national linen rental and laundry service specializing in the healthcare market. ImageFIRST has more than 60 locations nationwide serving over 18,000 medical facilities every week providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality products and remarkable service: their Comfort Care® line of gowns is proven to increase patients’ favorable perception of a facility by more than 50%.
ImageFIRST is composed of remarkable associates who reflect the unique diversity of our nation and the communities in which we serve. We are fortunate to have a set of Operating Principals that directs and guides us toward the right decisions and behaviors. Building upon this foundation, we are committed to working tirelessly to ensure that all ImageFIRST locations serve as safe and supportive environments where difficult conversations on racism, bias, prejudice, and discrimination can be held; both now and as our society continues to rapidly evolve.
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.
Responsibilities & Qualifications:RESPONSIBILITIES:
This is a position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative service strategies
RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Knowledge: Practical insight specific to the textile services industry and operations
• Decision Making: Identify problem/root causes and develops alternative courses of action and makes decisions that are based on logic assumptions which reflect factual information
• Communication: Excellent oral, written, phone and face to face
• Manage customer inventory
• Provide route relief to cover Customer Advocate vacations
• Provide route relief to cover Customer Advocate call offs (flexibility)
• Provide additional route support as needed (Reroutes, additional volume etc…)
• Make special deliveries to customers
• Responsible for account maintenance
• Lead generation

MINIMUM QUALIFICATIONS:

• Minimum of 1 year experience with account management and ensuring customer satisfaction
• High School Diploma and/or some college coursework required
• Excellent verbal communication skills
• Minimal delivery or route experience
• Must be computer literate
• Clean driving record
• Ability to lift 50 pounds plus and push and pull carts of linen

PREFERRED COMPETENCIES:

• Salesmanship – Ability to indentify needs and customer relationship for our products and services
• Leadership – The ability to lead and direct co-workers and associates to streamline production, improve productivity and increase profitability
• Knowledge - Practical insight specific to the textile services industry and operations
• Decision Making – Identify problem/root causes and develops alternative courses of action and makes decisions that are based on logic assumptions which reflect factual information
• Communication – Excellent oral, written, phone and face to face communication skills with associates, customers and managers
• Integrity/Accountability/Follow Through – Demonstrates commitment to personal productivity and work quality. Attends to task from inception to final resolution and accepts personal responsibility for assigned work
• Creativity – Looking for new and innovating ways to improve customer satisfaction
• Dependability – Able to come to work on time every day

Company Values & Benefits:

ImageFIRST employees are expected to:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do

BENEFITS:

• Competitive pay
• Medical, Dental, Vision
• 401k (match)
• Paid Time Off Package
• Great company culture
• Collaborative team environment

EOE / Drug Free Workplace
ImageFIRST is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, nation origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion and the diversity of our associates.