ROOM ATTENDANT

Thompson Dallas part of Hyatt Corporation will make its Texas debut at The National, a 52 story building boasting a midcentury-modern hexagon design, rising prominently above the Dallas skyline. Designed to encompass an entire city block, Thompson Dallas will offer 219 guestrooms including 52 suites, 2 defining dining options and 20,000 sq feet of stunning event space. Other amenities will include a resort style pool, custom curated fitness facility, spa, and dog park. Thompson Dallas will bring guests and community together through an inspired tribute to history, design and culture.

The Room Attendant is responsible for maintaining the cleanliness of the guest rooms assigned. Previous cleaning experience as well as the ability to communicate to guests preferred. The expectations in this new world of cleanliness is to exceed the expectations of state, local and Federal standards for COVID public cleanliness.

1. Ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding.

2. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness; and work with a minimum of supervision.

3. Ability to exert physical effort consistent with cleaning an industry standard number of rooms per shift (approximately 14-16 standard rooms).

• Punctuality and regular/reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.

Desirable:

1. 1-2 year’s prior experience in cleaning hotel guest rooms.

2. Prior guest relations training.

3. Knowledge of proper chemical handling.

4. High School graduate or equivalent vocational training

Physical Abilities:

• Endure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping.
• Ability to lift, bend, stoop, push or pull heavy loads. Requires lifting bundles of linen weighing up to 50 lbs.
• Ability to push or pull a vacuum and wheeled carts weighing up to 100 lbs.

Essential Job Functions:

• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Clean assigned guest rooms by priority.
• Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
• Empty trash containers and recycling bins.
• Remove all dirty terry and replace with clean par to designated layout.

• Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.

• Replace dirty bed linen and make up bed with clean linen.
• Replace laundry bags and slips.

• Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and other amenities.

• Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, as well as cable box.
• Realign furniture to floor plan.
• Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.
• Check under bed(s), chairs and sofa for debris and remove if present.
• Inspect condition of all furniture for tears, rips or stains; report any damages to maintenance.
• Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones.

• Inspect condition of amenities in desk, drawers and guest service directory, replace designates amounts at proper locations in room.

• Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.
• Vacuum throughout entire room and spray room with deodorizer.
• Update status of rooms cleaned on assignment sheet.
• Return and restock cart at end of shift as well as empty vacuum bag and wipe vacuum clean.
• Ensure security of any assigned guest room keys and turn over any lost and found items from guest rooms to your supervisor.
• Clean and replenish the coffee maker set.
• Handle guest complaints, ensuring guest satisfaction.
• Report any damages or maintenance problems to your supervisor.

• Knowledgeable of hotel fire and emergency procedures.

• Adhere to Lost and Found policy including key control.
• Successful completion of the training process.
• Other essential room cleaning duties as operations change in the future.
• Make up cribs and rollaway beds.
• Stock cleaning supply closets.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined english verbal communication skills
• Ability to lift, pull, and push a moderate weight
• Previous experience in a similar role preferred
• Previous exeperience in upscale or luxury standards preferred