Retail Store Manager

For over a century, New Balance has inspired athletes and communities of all kinds in their pursuit of excellence. We innovate fearlessly, guided by our core values and we are driven by the belief that conventions were meant to be challenged. We seek leaders and pioneers — because there’s no time to wait around for next. At New Balance, We Got Now.

JOB MISSION

Our retail stores are where the proverbial rubber meets the road. All of the work we do on the back end – in research, design, manufacturing, and marketing – is brought to bear on the retail floor. It’s where we finally get to show off what we’ve made. As Retail Store Manager, you’ll be in charge of that presentation, effectively overseeing a microcosm of the New Balance brand. Every aspect of your store should come together to communicate our core values of integrity, teamwork, and total customer satisfaction. We’ll provide you with products that are innovative, functional, and fashionable; you make sure every customer leaves feeling appreciated. This is your store, this is your team – inspire them to move the world forward.

MAJOR ACCOUNTABILITIES

• Create and maintain a "Total Customer Satisfaction" culture by ensuring your team is 100% trained on the NB GUEST service model
• Make the store your own! Set its strategic direction to reach sales and budget goals
• Hire awesome people to work with you and take ownership of their growth and development
• Think outside the box to boost store traffic and hit financial marks
• Execute weekly and monthly business rhythms and tasks to ensure your store runs smoothly
• Keep your store looking fresh by upholding visual merchandising standards
• Coordinate volunteer opportunities to build our brand within the communities we serve
• Analyze market trends in tandem with District Manager to effectively drive sales
• Maintain positive employee relations and open lines of communication throughout store
• Communicate with District Manager on coaching strategy and conflict resolution
• Conduct regular employee performance reviews to keep your team top notch
• Promote and follow safety protocols

REQUIREMENTS FOR SUCCESS

• 3-6 years’ store management experience (some stores in high volume areas may require more)
• B.A. in Business Administration or related field preferred
• Proficiency with POS systems and Microsoft Office
• Understanding of how to develop staff through experience in staffing, coaching, counseling, etc.
• Knowledge of retail operations such as sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
• Ability to lift: 4 lbs. constantly; lift maximum 8 lbs. occasionally; kneel or squat frequently; push or pull 50 lbs. over 200 ft. occasionally; stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Our Benefits:

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. In addition to a comprehensive traditional benefits package (medical, dental, vision, 401k, etc.) we proudly offer a slate of more nontraditional perks – opportunities like on/offsite seminars, customized team building sessions, tuition reimbursement, and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a flexible work schedule, gym discounts, fitness reimbursements, and volunteer opportunities, because work-life balance is more than just a buzzword – it’s part of our culture.

Learn more about our Benefits

Equal Opportunity Employer:

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.