Retail Store Manager

Are you passionate about coffee? Do you care about sustainability and quality? At Nespresso we place people, coffee and sustainable living at the heart of what we do, inspiring an inclusive and engaging work environment.

As a Boutique Manager, you are not just the leader of the store, you are the face of the brand. You are responsible for optimizing people, sales, service and operations through collaborative, respectful, agile, determined and driven leadership of team members and partners. You are ambitious, entrepreneurial and an inspiration to others. This role will allow you the opportunity to create and drive success for a global brand, lead a winning team and share our company values and story with the community.

Our culture empowers us to provide quality coffee, experience-focused customer service, growth opportunities and a variety of benefits with perks. Join our team as we cultivate coffee as an art to grow the best in each of us.

A day in the life:

• Exemplify and drive team performance. Develop a strong team of leaders who will deliver the Nespresso customer experience principles and share our coffee mission with the community.
• Drive and determination to propel us forward. Maximize business opportunities through creative initiatives, customer loyalty, team motivation and evaluating boutique performance & implementing improvements.
• Obsessed with hospitality- create a boutique environment as a window to our brand for each customer through a personalized customer journey enhancing our offerings and services
• Network, recruit, hire and retain. Attract top talent to build a quality team focused on achieving performance excellence and a positive customer experience.
• Connect with Community. Think entrepreneurially to create a community building channel through experimentation and collaboration.
• Be an agile coffee expert. You bring the passion, we provide the training, and you share it with the customer.
• Drive personalized coffee experiences, using storytelling to share your knowledge of our coffee, and sustainability practices with customers. Did you know that our 100% recyclable capsules are the least wasteful way to consume a cup of coffee?
• Cultivate respectful customer relationships. Many customers shop online these days, however the store is where we meet many of our customers for the first time. It’s the respect you show for yourself, your team and our customers that shows just how much you care.
• Promote safety conscious culture. We are determined to create a safe, healthy environment for our employees and customers.
• Collaboration and agility to prepare for what’s to come. - Whether you are helping with store tasks or need a new innovative way to do things, bring ideas and add to the overall success!

Your benefits and perks:

• Competitive pay, quarterly and annual bonus, 401(k) savings match
• Health, Vision and Dental insurance
• Paid vacation time and Paid holidays
• Tuition reimbursement program
• Recognition program with monetary rewards, referral bonus program
• Complimentary uniforms and cleaning
• Free Machine, coffee allowance, and Nestle discounts

What you bring:

• High School Diploma or GED, required Bachelor’s degree preferred
• 4+ years of extensive professional experience in retail, required
• 3+ years supervisory experience in people management, motivation & development of direct reports, required
• Experience in project management processes, customer complaint and change management
• A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture
• Ability & willingness to work flexible hours including but not limited to opening & closing shifts, Saturday or Sunday shifts, and holidays
• Occasional travel required

Learn more about us: www.nespresso.com and www.nespressojobs.com