Retail Store Associate

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Job Title: Retail Sales Associate

Job Category: (HR) HOURLY

Company/Dept.: Sprint

Job Code/ Req# (HR) RSA

Travel Required (Y/N): NO

Level/Salary Range (HR): NE3

Position Type: FT or PT

Reports to: Retail Store Manager

Role and Responsibilities

Every full or part-time sales associate is responsible for the proper and efficient operation of his or her shift, within company policy, in such a manner as to ensure that the shift contributes to the increased profitability of the store. The term sales associate applies to the positions of the 1st, 2nd, and 3rd shift employee, both full and part-time.

LIST OF PRIMARY RESPONSIBILITIES:

• Observe shift operating hours at all times, as assigned by the Store Manager, or Acting Manager.
• Performs specific tasks as assigned by the Store Manager, or Acting Manager.
• Acknowledges all guests and provides prompt and courteous service.
• Follows the work schedule as posted, unless a change in schedule is arranged with the Store Manager, or Acting Manager.
• Stays familiar with the Company policies and procedures.
• Ensures the Store Manager is made aware of all sales, cash or operation discrepancies.
• Operates their shift within company guidelines.

BOOKKEEPING

• Prepares a shift change report at the completion of the shift in accordance with company guidelines.
• Notifies Store Manager of any discrepancies in the operation results on the shift report, or cash over and short shift conditions in excess of $2.00.
• Assures proper sale of money orders and lottery tickets during shift.
• Rings all sales as instructed by Store Manager.
• Accurately posts price changes, store use of merchandise and damaged merchandise on store logs.
• Assures proper accounting for all credit cards, lottery, money order, and food stamps sales.

PERSONNEL

• Advises the Store Manager of any personnel situations or policy violations having an adverse effect on store operation performance.

SECURITY

• Shares the responsibility for controlling the inventory during the shift.
• Follows company policy with regard to excessive cash in registers and control of safe fund.
• Completes a shift change report at the end of shift as directed by Store Manager.
• Follows correct vendor check-in procedure as defined by company policy.
• Protects company assets at all times.
• Follows all laws and policies in regards to sales of alcohol, cigarettes and tobacco.
• Immediately reports all incidents/injuries to Store Manager.
• Have knowledge of location and proper use of emergency numbers.

MERCHANDISING

• Keeps coolers, drink boxes, store shelves and displays fully stocked, clean and fronted at all times.
• Properly cleans and maintains equipment and readies high margin products such as coffee, fountain drinks, etc. as directed by Store Manager.
• Uses correct pricing as listed in the price book or directed by Store Manager.
• Uses suggestive selling to all customers to increase stores profit.

MAINTENANCE

• Keeps store floors clean at all times.
• Cleans windows, shelving, counters, bathrooms, and gas pumps to ensure they remain clean at all times.
• Immediately advises Store Manager of any maintenance problems.
• Keeps supplies for bathrooms and window wash buckets full.
• Empty trash cans on the fuel islands, bathrooms and fast food counter as needed.

REQUIREMENTS FOR THE JOB

• Be able to stand for eight (8) hours or more per shift per day.
• Be able to read, understand and write the English language.
• Be able to perform arithmetical calculations in order to make change, complete shift reports, and account for numbers of a variety of products during vendor check-in.
• Have sufficient visual accuracy to check identification, for alcohol and cigarette transactions and process money orders.
• Be able to read and understand instructions for correct operation of point of sale, money order, check verification, phone card, lottery, and pay at pump and other equipment.
• Be able to lift up to 50 pounds, carrying cases of milk cartons and soft drinks, beer and juice containers, etc.
• Be able to stock shelves and coolers.
• Be able to tolerate exposure to gasoline fumes and cleaning products.
• Be able to climb a ladder to clean windows and fill fountain drink machines with ice.
• Be able to speak and understand English, including the ability to hear the spoken word.
• Be able to sweep and mop floors, dust shelves, and lift and carry out trash containers and place in an outside bin.
• Be able to clean the parking lot and grounds surrounding the convenience store.
• Be able to enter and work in a cooler at a temperature of 28 degrees up to 15 minutes at a time.
• Be able to perform all required duties for up to 8 hours or more per shift per day.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing duties of this job, the employee is regularly required to stand for several hours; use hands to finger, handle, or feel objects, tools or controls; and talk or hear. The employee is required to stand, walk, climb, lift or balance. Lifting may involve items up to 50 lbs.

Work is performed primarily in a retail store environment.