Retail Sales Supervisor

Summary

The Supervisor will support the Store Manager in all aspects of the daily execution of customer service,

sales, and development of personnel while staying true to the Finish Line Brand by performing the

following main duties:

• Assists Store Manager in all aspects of daily shift management, including customer relations,

inventory control, procedural tasks and paperwork, visual merchandising, opening and closing

the store,

• Trains and coaches Store Associates to promote and execute team, store, and company

performance.

• Partners with management in planning, implementing, and executing change in regards to

company initiatives in order to improve organizational performance.

• Supervises shipments deliveries, transfers of merchandise, and POS in order to produce

accurate inventory results.

• Seeks to understand the customer’s needs and wants to benefit the overall customer

experience.

• Provides constructive feedback and facilitates conflict to ensure the growth and collaboration of

team members.

• Maintains both individual and shift sales.
• Provides daily shift floor coverage.
• Demonstrates sound understanding and judgment of store priorities.
• Demonstrates a high business acumen including, but not limited to, an in depth knowledge of

the store’s key performance indicators, inventory movement, and sales performance.

• Embraces accountability and sets attainable goals for store sales, metrics, and personnel

development.

• Accountable for key decision making to influence change, sales, customer service.
• Provides security & loss prevention in store for accurate inventory and merchandise flow to

minimize company shrink.

• Upholds company policies, procedures, and standards regarding personal and store

sales/performance metrics.

• Assists management with recruiting and interviewing potential employees.
• Accountable for opening and closing store procedures to include cash reconciliation, banking,

reporting, and security.

• Adhere and uphold all company policies and procedures.
• Additional duties and projects as required.

Confidential Information – Property of The Finish Line, Inc. 1

Required Education and/or Experience

High School Diploma or GED equivalent; 2+ years related experience and/or training; or equivalent

combination of education and experience. Associate’s degree preferred.

Required Computer and/or Technical Skills

Should have basic to intermediate knowledge and abilities with Microsoft Word, Excel, and PowerPoint.

Core Competencies:

Communication Skills

Must be an effective communicator with internal and external individuals at all levels. This

includes spoken, written, electronic, and presentation skills. Communication should be

consistently constructive and professional. Must be a good team player.

Decision Making and Problem Solving Skills

Ability to define problems, collect data, establish facts, and draw valid conclusions. Uses

specialized knowledge to go beyond the routine to solve complex problems that frequently affect

areas beyond own functional area. Must be able to approach unfamiliar situations, projects, and

opportunities with confidence and curiosity.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform these

functions. Must be at least 18 years or older.

The minimum requirements include the following but reasonable accommodations may be made as

related to an employee’s religion, ethnicity, or disability:

• Requires availability during the hours necessary to open and close the store, which includes

mornings, days, and nights,

• Requires a minimum of 5 days of availability.
• Requires availability on weekends and holidays
• Minimum standard of a 30 hour work week.
• Punctuality and regular attendance consistent with the company’s policies are required for the

position.

• Must have reliable transportation
• Must speak English clearly in order to converse with customers and effectively supervise staff.
• Must be able to read and write English and perform business-related mathematics in order to

carry out normal business and understand corporate sales reports.

Confidential Information – Property of The Finish Line, Inc. 2

Physical Demands

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

• Requires standing approximately 5 to 14 hours per day.
• During peak sales periods (e.g. Holiday, Back-to-School), will work for long periods throughout a 4 –

14 hour day.

• Requires stooping and kneeling to place merchandise on customer’s feet as well as reaching and

pulling to obtain or stock merchandise on storage racks.

• May be required to climb a ladder or ascend/descend stairs in order to stock and/or acquire

merchandise for sale.

• Required to lift items weighing 5 – 25 lbs regularly. In certain circumstances, weights may be

higher.

• Must have good vision, including color differentiation.
• The work environment for this position is a moderately noisy retail setting.

The company reserves the right to modify this job description with or without notice. Employees may be

asked to perform additional duties outside of normal job scope on a temporary basis per company

policy.

Job Type: Full-time

Pay: $14-$17 an hour

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No