Retail Sales Associate (part-time)

JW Hulme Job Description
Retail Sales Associate

LOCATION: St. Paul/Edina, MN
DEPARTMENT: Client Experience
REPORTS TO: Store Manager

ABOUT JW HULME:

J.W. Hulme Company is a designer and retailer of fine leather goods. Established in 1905, J.W. Hulme has a heritage of quality manufacturing, attention to detail, and the use of robust, long-lasting materials. While remaining proud of our heritage, we want to continue to evolve and be a compelling brand and retailer for today.

OVERVIEW

J.W. Hulme is looking for an energetic, service focused Retail Store Associate to create an exceptional customer experience and become a brand ambassador for J.W Hulme. This dynamic individual will be responsible for maintaining an excellent client experience through completion of customer service duties, policies, and procedures – in store and over the phone. Answering client inquiries/selling product through exceptional product and brand knowledge. Maintaining the cleanliness and displays of the store, merchandising, working with customers and offering outstanding customer service daily.

ESSENTIAL JOB FUNCTIONS

• Opening and closing the store
• Assist customers with premier customer service- in store and via phone/email customer service touchpoints
• Oversee customer orders and returns- complete point of sale transactions, answer questions, provide tracking, issue refunds, manage product repair process and product warranty claims
• Maintaining cleanliness and presentation of the store and inventory rooms
• Merchandise and maintain store display
• Assisting in inventory input, organization and tracking
• Serve as a resource for the coordination, execution, and communication of overall product information and detail for: Customer Service, product knowledge, company history
• Communication and partnership with internal teams
• Performs other duties as assigned

QUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIES

• Associates or bachelor’s degree preferred
• Prior retail experience focused on customer service (1yr minimum)
• Ability to establish strong rapport with customers- connect, create and build relationships with frequent customers
• Demonstrate leadership skills
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) OneNote, Google Docs
• Ability to multitask
• High degree of organizational skill and problem-solving ability; specifically, the ability to work as a self-starter
• Eager to learn about the many fields of retail business
• Able to work well independently and in team setting

• Articulate, mature, personable, and professional
• Punctual, reliable, and honest

iMedia Brands is an equal opportunity employer. We are committed to complying with all applicable laws providing equal employment opportunities to individuals regardless of sex/gender, sexual orientation, age, disability, race, color, ethnicity, religion, creed, national origin, or other protected characteristics as defined by state, federal, or local law.

The individual in this role must be able to perform the essential job functions with or without a reasonable accommodation. In the event that an applicant or employee wishes to seek a reasonable accommodation, please contact iMedia’s Human Resources department for further direction.

This job description is intended to convey the general nature and scope of the position and not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities as needed, and iMedia management reserves the right to amend the duties and responsibilities of this role at any time to meet business needs.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Hours per week:

• 20-29

Pay frequency:

• Every other week

Work includes:

• Evenings
• Weekends
• Holidays

Paid Training:

• Yes

Management:

• Store Manager

Employees working per shift:

• 5 or fewer

Advancement Opportunities:

• Opportunities within our corporate offices at iMedia Brands in various departments includes Sales and Planning, Merchandising and Marketing

Typical start time:

• 11AM

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects

Company's website:

• https://www.imediabrands.com/

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place