Retail Sales Associate

INDEED APPLICATIONS WILL NOTBE ACCEPTED. TO BE CONSIDERED FOR THIS POSITION PLEASE SUBMIT AN APPLICATION AT

https://jobs.rossstores.com/

Store 1301 - SOUTHWEST KISSIMMEE

https://jobs.rossstores.com/search/jobdetails/retail-associate/be41c2ee-d62d-4fb9-b04c-625ff10c9249

-------------------------------------------------------------------------------------------------------

GENERAL PURPOSE:

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours, and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.

ESSENTIAL FUNCTIONS:

• Understands that safety is the number one priority and practices safe behaviors in everything they do.

• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.

• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.

• Assists Customers in any way necessary – is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store as well as saying “thank you” with every register transaction.

• Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.

• Represents and supports the Company brand at all times.

• Maintains a professional appearance, and adheres to the Company dress code at all times.

• Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.

• Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.

• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.

• As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.

• Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.

• Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.

• Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.

COMPETENCIES:

• Manages Work Processes

• Business Acumen

• Plans, Aligns & Prioritizes

• Builds Talent

• Collaborates

• Leading by Example

• Communicates Effectively

• Ensures Accountability & Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.

• Ability to perform basic mathematical calculations commonly used in retail environments.

PHYSICAL REQUIREMENTS/ADA:

Ability to use all Store equipment, including PDTs, registers and PC as required.

Ability to spend up to 100% of working time standing, walking, and moving around the Store.

Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.

Ability to occasionally push, pull and lift more than 25 pounds.

Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

Certain assignments may require other qualifications and skills.

Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

-------------------------------------------------------------------------------------------------------

INDEED APPLICATIONS WILL NOTBE ACCEPTED. TO BE CONSIDERED FOR THIS POSITION PLEASE SUBMIT AN APPLICATION AT

https://jobs.rossstores.com/

Store 1301 - SOUTHWEST KISSIMMEE

https://jobs.rossstores.com/search/jobdetails/retail-assoc iate/be41c2ee-d62d-4fb9-b04c-625ff10c9249

Job Types: Full-time, Part-time

Pay: From $11.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekends

COVID-19 considerations:
To keep associates as safe as possible, we've installed clear plastic barriers, and provided masks, gloves and hand sanitizer. In addition, we have changed the layout of the store to promote social distancing for all customers and associates.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Merchandising: 1 year (Preferred)
• Cash Handling: 1 year (Preferred)
• Loss Prevention: 1 year (Preferred)

Language:

• English (Preferred)
• Spanish (Preferred)
• Portuguese (Preferred)

Shift Availability:

• Day Shift (Preferred)
• Night Shift (Required)

Work Location:

• One location

Pay frequency:

• Every other week

Work includes:

• Evenings
• Weekends
• Holidays

Paid Training:

• Yes

Management:

• Team Lead
• Store Manager
• Assistant Manager
• Key Leader
• Shift Lead
• Front End Manager
• Ops Manager

Employees working per shift:

• 11 or more

Advancement Opportunities:

• Lead roles

Typical start time:

• 6AM

Typical end time:

• 12AM

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• High stress tolerance -- thrives in a high-pressure environment

This Job Is:

• A job for which all ages, including older job seekers, are encouraged to apply

Company's website:

• https://jobs.rossstores.com/

Company's Facebook page:

• https://www.facebook.com/RossDressforLess/

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place