Retail
- Full-Time
- Myrtle Beach, SC
- Margaritaville - IMCMV Holdings, INC
- Posted 3 years ago – Accepting applications
Job Description
JOB OVERVIEW: Responsible for greeting customers, checking identification (if applicable), controlling the flow of traffic, and maintaining guest areas by performing the following duties:POSITION DESCRIPTION:
Apply to this Job
- Handles initial and final contact with all guests; greets guests in a positive, professional, and welcoming manner and thanks them as they leave.
- Provides information and conversation while guests are waiting and being seated.
- Introduces guests to their server.
- Accommodates guests with special requests.
- Maintains positive guest satisfaction by answering questions thoroughly, handling complaints or directing them to a manager, and providing specific item suggestions and information about the establishment.
- Provides specific item suggestions and information about the establishment.
- Quotes accurate wait times, distributes paging devices (if applicable), and maintains time efficient list.
- Directs guests to proper holding/waiting area.
- Coordinates orderly movement of guests within the food service area with utilization of a table management system.
- Knows table numbers, seating floor plans, and server/busser assignments.
- Communicates effectively with all guests, co-workers and management.
- Maintains organization of host stand and keeps supplies stocked.
- Answers telephone calls and related questions.
- Maintains cleanliness around front facade of the building and guest restrooms; keeps venue clean and free of litter at all times.
- Monitors and stocks restroom supplies.
- Assists management in training new Staff Members within their department when applicable.
- Completes all opening, running, and closing duties as assigned.
- Maintains high-level of knowledge regarding the company’s products and happenings, and communicates properly to guests; establishes rapport with all guests through name recognition.
- Notifies manager/supervisor of low inventory and recommends new inventory; communicates opportunities and concerns.
- Performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency.
- Adheres to responsible alcohol service established by company policy.
- Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.
- Adheres to all company policies and procedures as established in the Staff Member Handbook.
- One year in a guest service position preferred; previous experience in a food and beverage environment helpful; or equivalent combination of education and experience
- Good written and verbal communication skills
- Ability to interact professionally with other departments and outside contacts
- Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision
- Good judgment and decision making abilities
- High school degree or GED preferred
- The characteristics described below are representative of those that must be met by a staff member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to work in a fast-paced, high energy, and physically demanding environment.
- Must be able to spend 100% of working time standing, walking, and reaching.
- Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
- Feeling or grasping objects of different size and shape.
- Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces.
- Will be required to use physical capabilities including climbing and ascending or descending ladders, stairs, and ramps.
- Must be able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently.
- Must be able to communicate clearly with our guests in the primary language of the restaurant, specific to location. (Primarily English)
- Hearing sounds at normal speaking levels with or without correction.
- Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.
- Exposed to weather conditions and prevalent temperature changes.
- Subject to moderate to high ambient noise levels.
- Frequently required to function in narrow aisles or passageways.
- Hazards include, but are not limited to, cuts from broken glass and metal cans, burns, slipping and tripping.
- Frequently required to wash hands and/or wear gloves.
- Language Skills
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, and guests.
- Expressing or exchanging ideas or instructions by the spoken word.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.