Retail Department Supervisor Full Time Now Hiring
- Full-Time
- Rochester, NY
- TJ Maxx
- Posted 3 years ago – Accepting applications
Job Description
Supports store management in the execution of store related administrative functions. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store. Responsibilities:
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- Role models exceptional customer service
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in the hiring process (scheduling interviews, conducting reference checks, etc.) and in the onboarding process of new Associates
- Maintains Associate personnel files according to company guidelines
- Performs daily cash office functions and maintains cash office standards
- Supports Operations Assistant Store Manager with scheduling, expense account monitoring, supply inventory and requisition
- Maintains proper Associate coverage in service areas for a positive customer experience
- Supports and responds to coverage needs throughout the store
- Ensures store team executes tasks and daily activities in accordance with store plan; reprioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
- Provides and accepts ongoing recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
- Promotes credit and loyalty programs during customer interactions
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and supports maintenance of a risk-free environment
- Performs other duties as assigned
- Able to work a flexible schedule to support business needs, including nights and weekends
- Superior organizational skills with attention to detail
- Capable of handling multiple tasks at one time
- Ability to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors to accomplish tasks
- Strong communication skills
- Ability to train others
- One year retail and 6 months of leadership experience
Nearest Major Market: Rochester