Retail Department Manager - San Francisco

As a Retail Department Sales Manager, you are a key member of the retail store management team. In this role, you will be a critical leader in the store coaching, developing, and motivating sales teams to directly impact REI’s organizational goals. You will report directly to the Store Manager and will manage a team of retail staff to deliver on business goals of sales, memberships, and service. In this role you will spend most of your time as an active, visible leader, motivating, directing, and coaching hourly staff. Specific responsibilities include:

• Leverages tools, reports and insights to make appropriate business adaptations that result in increased sales and service
• Directs the execution of our core standards and overall visual direction to maximize sales
• Builds agile, service-focused teams to deliver on the evolving expectations of our customers
• Drives sales through all channels by maximizing selling behaviors. Capitalizes on all promotional events through successful event execution and staff excitement
• Delivers motivational experiences for our members and customers through effective execution of outdoor programs and outreach
• Aligns with company direction and communicates critical company strategies and changes to teams as needed
• Recognizes and rewards team members to strengthen engagement and cultivate teamwork
• Provides dynamic and regular customer-focused feedback and engages in two-way dialogue
• Recruits and develops diverse leaders from inside and outside the organization.
• Ensure execution of all visual merchandising standards

Bring your passion and expertiseAre you a bold leader? Do you thrive in the outdoors? Are you ready to lead and coach a dedicated teams to reach organizational goals? Bring your leadership skills to REI and help us strengthen our co-op by promoting the REI culture within the co-op and evangelizing our brand to our external customers. We pride ourselves on living our values and we look to our store leadership teams to deliver on that promise. Ready for your next adventure? Take a look at the skills we look for in our Sales Managers:

• Minimum of 3+ years of successful retail management experience
• Demonstrated dynamic leadership skills with the ability to lead, motivate and develop future leaders
• Proficiency in interpreting and using retail financial metrics to drive key performance indicators
• Demonstrated ability to set standards and hold team members accountable
• Effective communication skills
• Commitment to deliver an outstanding customer experience
• Demonstrated experience in Visual Merchandising