RETAIL DEPARTMENT MANAGER ($10-20M)

Join the Navy’s team of civilians supporting military families in Newport, RI.

Do you have the spirit to serve military families and continue on your retail career path?

This is who we are-The Navy Exchange is recognized as one of the leading retailers serving military families who serve and have served around the globe! We provide a warm and inviting shopping experience in a full-line Top-of-Class modern retail environment with striking visual displays and forward leaning merchandising strategies.

As a Retail Department Manager, you’re on your career path to advancing your career!

You will be responsible for a group of departments that create revenue as well as leading and developing your team to deliver mission critical objectives and developing our next leaders!

A Department Manager, along with all supervisors, are Servant Leaders who provide clear direction and support, executes merchandising priorities and selects & develops high performing team members to exceed customer expectations and maximize revenue.

You will use our tools to maximize sales and profitability through merchandising and inventory control, maximizing productivity, achieving your financial goals and working with our business partners to achieve results that inspire customer loyalty.

Key Job Responsibilities: • Develops team to meet or exceed revenue plans through oversight and personal engagement • Leads and ensures department fundamentals are consistent • Recruits and hires department teams, develops a bench of ready talent • Responsible to meet or exceed financial individual and team sales goals and key objectives • Coaches and counsels direct reports with the goal of creating a healthy workplace • Prepares and delivers performance appraisals providing timely and appropriate feedback • Represents the organization with the highest of integrity and protecting our over 70 year brand • Protects organizational assets by adhering to standards & disciplines • Ensures department standards are maintained (i.e. merchandising visuals, marketing, cleanliness, safety etc.) • Maintains a calm demeanor and manages issues professionally and respectfully • Acts with integrity and trust, modeling behavior that respects our employees, peers and customers in accordance with the core values of our organization.

Position Description Job Summary: Manages sales activities in assigned retail and/or mall services departments. Ensures department(s) are appropriately stocked, attractively displayed, and adequately staffed to achieve sales goals and service standards.

Duties and Responsibilities:

Responsible for department level execution of retail assigned areas, business strategies, procedures, and policies.

Ensures department is fully stocked, and merchandise is attractively displayed; to include effective signing, accurate price marking, fact tags, etc. Adheres to corporate Visual Merchandising standards. Coordinates stock replenishment with backroom and procurement personnel.

Acts as stock replenishment expert. Ensures stock replenishment program for responsible departments is effectively executed.

Establishes and implements an effective customer relations program. Ensures service provided meets or exceeds organizational standards and customer expectations. -

Reviews department(s) merchandise stock structure, makes recommendations and provides information to Store Management, Buyers, etc. regarding merchandise in-stock position, stock assortment, product saleability, local demand trends and requirements, etc.

Reviews daily sales reports. Recommends/initiates markdowns, as necessary.

Provides input to Store Management regarding departmental promotions, sales goals and budgets.

Controls scheduling to ensure staffing levels and payroll expenditures are appropriate to current business conditions.

Coordinates and implements departmental promotions and sales events with store operations, visual merchandising, and merchandise procurement associates.

Provides post-promotion feedback to Buyers, Store Manager, etc.

Supervises, trains, and motivates assigned sales associates.

Ensures subordinate associates are aware of sales goals, sales events, sales incentive programs, store policies, etc.

Keeps current regarding industry/market trends for assigned departments.

Conducts comparisons with other retailers to benchmark business practices.

Implements "best practices" as feasible.

Carries out policy of courtesy and service, recognizing the importance of genuine, obvious and active attention required in a retail organization. Exercises tact, good manners, and courtesy when serving and assisting customers and fellow associates in the performance of duties.

Actively seeks to become knowledgeable concerning store policies and services offered in order to effectively carry out the requirements of this position.

Responds to inquiries and provides assistance in a prompt and friendly manner.

Performs independently under the direction of a Store Divisional Manager or Store Manager. Work is reviewed in terms of achievement of operational goals and objectives. - Performs other related duties as assigned

Total of 4 years of experience:

3 YEARS GENERAL EXPERIENCE: Experience which was gained in administrative, clerical, retail sales or other related work which enabled the applicant to gain knowledge of selling floor operation practices and procedures; skill in dealing with others in person-to-person work relationships; and the ability to exercise mature judgment.

OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: 1 year of academic study above the high school level may be substituted for each 9 months of experience. Substitution of 1 year for 1 year in those instances where co-op experience is required of a student as part of the program study.

AND 1 YEAR SPECIALIZED EXPERIENCE: Progressive experience which provided background in merchandise controls; inventory stock record keeping and reports; exempt or non-exempt supervisory experience; merchandise display; and retail promotions; or experience in the area of customer relations in an effort to improve sales and maintain operating cost efficiencies.