Retail Cosmetics Counter Manager - Bobbi Brown, South Coast Plaza - Full Time

About:

Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Macy’s is also known for giving back to our communities.

The magic of Macy’s ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy’s (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy’s top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy’s. Macy’s stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy’s is the “Academy” for retail careers.

A store colleague position (whether it’s a seasonal job, part-time retail job, or a full-time career) is the perfect way to launch a career in the world of retail. Many of Macy’s top executives started their careers in part-time retail sales roles, or as recent college graduates into our development programs in the various functions at Macy’s.

Job Overview:

?With a role as a Counter Manager in the Macy’s Cosmetics Department, you will be responsible for supervising the complete operations of a cosmetics line, including developing a team of highly productive Beauty Advisors. Additionally, you will make one-on-one connections with customers to learn their sense of beauty and style, develop your artistic side through customer consultation and make-up and product application, and attain a sense of accomplishment when your skills combine with your passion for beauty to reach personal and team sales goals. Perform other duties as assigned.

Macy’s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.

Essential Functions:

• Recruit, train, coach, motivate, and develop new and incumbent associates on company policies and procedures, product knowledge, and personal and department productivity goals
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results
• Review advertising calendar and ensure proper execution of events
• Communicate credit goal specifics and expectations
• Monitor associate productivity levels and provide coaching and feedback
• Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs) through delegation to self and staff
• Develop and implement business driving events to achieve department goals
• Supervise proper presentation, organization, storing, and replenishment of stock
• Sell merchandise through effective customer service techniques and professional selling skills to reach personal productivity goals
• Alert Sales Manager of needs and concerns of the business and staff
• Communicate regularly with vendors, planners, distributors, and buyers regarding stock needs, customer preferences, and special events
• Be in compliance with all hygiene standards
• Regular, dependable attendance and punctuality

Qualifications and Competencies:

• High School Diploma or equivalent required
• 1-2 years related experience

• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Physical Requirements:

• Position requires prolonged periods of standing/walking around store or department
• May involve reaching, crouching, kneeling, stooping and color vision
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• Frequently lift/move up to 25lbs

This job description is not all-inclusive, and Macy’s Inc. reserves the right to amend this job description at any time. Macy’s Inc. is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment. Candidates for positions in San Francisco ONLY can review their rights and the Company’s obligations under SFPC Art. 49 here. Candidates for positions in Los Angeles ONLY can review their rights and the Company’s obligations under LA MC Ch. XVIII Art. 9 here. Candidates for positions in Philadelphia ONLY can review their rights and the Company’s obligations under PC Ch. 9-3500 here.

About:
Macy's is proudly America's Department Store. For more than 160 years, we have served generations at every stage of their lives. Macy's customers come to us for fashion, value and celebration.

Do you love helping others feel beautiful and confident? At Macy’s Beauty, we’ll show you how to make magic with top-notch (paid) training on our product lines as well as the latest technology, trends, and techniques in the exciting world of beauty. Join our Beauty team to express your artistic side by creating customized beauty regimens and gorgeous new looks with amazing beauty products from the hottest brands. You’ll also get exclusive perks including all kinds of wonderful product samples and a product allowance to spend on your choice of full-size products (we call it “gratis” - you’re going to LOVE it.) And the feeling you’ll get from helping someone find their perfect shade? Now that’s beautiful!

Job Overview:
The Counter Manager is responsible to drive sales and service the customer. They are the brand authority who consistently role models a best in class service experience while helping customers and training associates. They provide outstanding customer service with expertise in a specific brand, they have a keen awareness of current trends, and effectively leads a team.

Essential Functions:

• Connects the business priorities to the daily activities of all associates.
• Understand how brand training, events and product strategies drive sales.
• Communicate with vendor and store leadership to execute events based on the marketing calendar to achieve sales plan.
• Understand product strategies by Quarter/Season and provide clear direction to drive sales.
• Review and analyze business performance - daily, weekly, monthly, seasonal, and annual sales results.
• Review productivity levels, provide coaching/feedback, and partner store leadership on team performance.
• Be a product educator and beauty enthusiast.
• Has advanced authority and expertise in a specific brand.
• Introduce customers to beauty products and build a rapport to identify hidden needs.
• Self-motivated to stay current on brand related product knowledge and beauty trends.

Inspires teamwork to achieve sales goals and elevate the customer experience

• Build trust and foster teamwork across the entire Beauty department.
• Offer the customer compelling experiences, opportunities to discover products, and relationships that keep her coming back.
• Clearly model behavior and articulate activities that support elevating the customer experience.
• Leverage My Client. Provide outstanding service – whether that be in person, virtually or on the phone.
• Drive client acquisition through awareness and engagement in our Loyalty program.

Models a curiosity to learn that drives both self and team development.

• Foster an environment of continuous learning through personal behaviors, product demonstrations and peer to peer learning. • Remain up to date with all training from designated brand.
• Attend brand specific schools and virtual trainings as needed.

Promotes strong team engagement and encourages recognition.

• Recruit, train, coach, motivate, and develop associates on company policies, procedures, product knowledge, and team/individual productivity goals.
• Train Beauty team on specific brand. Support onboarding internal and external new team members.

Supports operational excellence.

• Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs).
• Present a clean well-maintained beauty department with associates following Macy’s Corporate hygiene standards.
• Ensure that all policies and procedures are implemented.

Qualifications and Competencies:

• High School Diploma or equivalent required
• 1-2 years direct experience
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Physical Requirements:

• Position requires prolonged periods of standing/walking around store or department
• May involve reaching, crouching, kneeling, stooping and color vision
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• Frequently lift/move up to 25lbs

This job description is not all-inclusive, and Macy’s Inc. reserves the right to amend this job description at any time. Macy’s Inc. is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment. Candidates for positions in San Francisco ONLY can review their rights and the Company’s obligations under SFPC Art. 49 here. Candidates for positions in Los Angeles ONLY can review their rights and the Company’s obligations under LA MC Ch. XVIII Art. 9 here. Candidates for positions in Philadelphia ONLY can review their rights and the Company’s obligations under PC Ch. 9-3500 here.

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