Retail Account Manager - Remote Work

Summary: This is an exciting opportunity for a mid-level candidate seeking a variety of responsibility, career growth opportunity, and has a passion for consumer goods account management. DHC is a global skin care brand that sells in retail and direct to consumer.

The Retail Account Manager will be responsible for building a solid partnership and maintaining relationships (in US, UK, EU and other landscapes) with new and existing DHC retail partners by providing excellent customer service, supporting retailer needs, creating/organizing/executing marketing plan, generating ideas to help grow business, and launching new distribution. Successful candidates will take ownership of the accounts and focus on company sales + costs goals. Must be able to work both independently and as part of a team, so excellent communication skills are a must! Prior budgetary oversight preferred and as a small company, candidate must be flexible and able to be both strategic and tactical to manage dynamic day-to-day projects but also plan for long term strategic goals. For the right candidate, this position will be 100% remote.

Essential Duties and Responsibilities include the following. Other duties may be assigned depending upon Company needs.

• 
  Build and maintain solid relationships with various levels of account contacts including corporate, store management and sales staff
• Manage regular meetings with retailers to develop customized strategies, deliver exemplary support and drive business
• Lead and execute onboarding process of new accounts (including registration and operation with retailer systems, outsourced EDI or payment systems, and related items)
• Create, organize, and execute sales and marketing plans by working with internal teams (e.g. warehouse, creative, marketing, inventory, accounting, and etc…)
• Create presentations to effectively/clearly communicate sales recap + projections, new product launches, marketing activities, press coverage, proposals, and other information
• Strategize and execute product trainings for brand representatives, store staff, trainers, partner agencies, etc.
• Strategize, plan, and execute any in-store animations and events (including communication with store managers)
• Help create sales + marketing budget and P+L for each account. Then track and adhere to the budget throughout the year while adjusting according to sales and spend
• Lead in analyzing the ROI, feedback on execution, and learnings of all activities (e.g. promotional campaigns, GWP, packettes programs, new product launches, existing product performance, and related items)
• Responsible for tracking of retailer sell-in and sell-thru and meeting DHC sales and cost objectives
• Proactively solicit feedback from retailers, trainers and brand representatives and communicate same to DHC
• Identify and act on business opportunities as well as areas for improvement
• Reinforce positive brand image in all business interactions
• Responsible for preparation of monthly and promotions performance reports
• Collaborate and manage projects within internal/cross functional DHC teams to ensure smooth execution
• Other duties as assigned

Supervisory Responsibilities

No supervisory duties

Other Job Requirements

• At least 5 years of Retail Account Management experience.
• Bachelor's degree (B. A.) from four-year College or university
• Excellent Microsoft Office Suite (e.g. Word, Excel, Powerpoint), Adobe, and the ability to perform Internet research.
• Responsible and dependable in meeting deadlines
• Strategic thinker with a willingness to be hands-on
• Creative with an ability to analyze and manage a budget
• Outstanding organizational skills and attention to detail
• Outstanding interpersonal skills and a positive attitude
• Entrepreneurial and growth mindset