ReStore Senior Operations Manager

LOCATION:

Chicago, IL

Overview: ReStore is a home improvement center that accepts donated goods from businesses manufacturers, contractors, and individuals. Donations are then processed and sold at discounted prices to the general public. The store's operations generate funds to support Habitat Chicago. The current ReStore in Chicago, located in the Sauganash neighborhood, is a 29,000 square foot facility generating $1.4M in annual sales, with a net of $550K to local programs. Habitat Chicago plans to open a second ReStore in Chicago in the near future with plans for additional stores based on market demand and potential.

Position Summary: The ReStore Senior Operations Manager provides overall management for Habitat for Humanity Chicago's donors, customers, ReStore facility, receiving, processing, and logistics operations and contributes to the financial growth associated with this business line. The ReStore Senior Operations Manager is responsible for creating and overseeing comprehensive logistics, safety, and processing strategies that meet organizational plans, ensuring budget planning and oversight, managing and developing ReStore operations staff, and being a leading advocate of Habitat Chicago's mission and vision.

The ReStore Senior Operations Manager manages and mentors a team that includes staff that focuses on behind the scenes store operations, donation collection and processing, logistics, and volunteer experience management. They work collaboratively with additional Habitat for Humanity and ReStore Chicago staff managing procurement, ReStore sales, merchandising, communications, volunteers, donor relations, and technology.

The ideal candidate is a personable leader and manager who thrives on responsibilities that:

• Sustains a safe, well organized, growth-oriented, efficient and effective operation that builds capacity for growth and a culture of guidance and continuous improvement.
• Provides an open, safe, productive, learning, and transparent environment.
• Nurtures a positive and rewarding staff, volunteer, customer, and donor experience Eliminates friction and prevents chaos in an eventful, unpredictable, demanding, and fast-paced environment.

Strong candidates possess a proven track record in retail and/or warehouse operations, determining priorities, organizational growth, creating and executing plans with productive and observable outcomes, managing in a complex environment, seeing opportunities to leverage talent, orchestrating simultaneous group projects, and leading teams.

This position is an excellent opportunity for a well-balanced professional interested in leading ReStore Chicago growth in a metrics-driven organization focused on expanding its impact both in Chicago and nationally.

Key Responsibility: Operations Management (55%)

The ReStore Senior Operations Manager leads the donation processing team ensuring the coordination of the overall flow of donations into the store, including purchased and seasonal products. This “on the floor” work will be done in conjunction with a team of staff and volunteers to oversee merchandise flows from the back room to the show room in an efficient and timely manager. It includes providing an excellent donor & volunteer experience, fostering good relationship and building a quality base of donors & volunteers to ensure consistent flow and availability of materials. Further responsibilities include:

• Communicate, train, and reinforce ReStore operation procedures, safety policies, guidelines, performance standards with staff and others who are in the facility and property and provide clarity of direction for well-versed understanding, adherence, and operational excellence
• Manage ReStore facilities and assets to ensure the safety of employees, volunteers, customers, and others, ensuring that required licenses, signage, and other documentation are maintained
• Oversee fleet maintenance; ensure updated registration, insurance, and necessary truck maintenance is done on a regular basis
• Collaborate with procurement and experience teams to ensure right mix of merchandise is in the store
• Oversee scheduling, coordination, and planning of large donation events
• Establish, implement, and review policies and procedures for the safe, secure and high-quality performance of all aspects of ReStore logistics, operations, and processing

Key Responsibility: People Management (20%)

People management is essential to ReStore’s success and this role will provide leadership that drives an excellent ReStore experience, staff development, donations, sales, and profits of Chicago ReStores to further Habitat Chicago's mission. This includes:

• Manage and lead staff, including: developing daily goals and tasks lists and annual job plans with professional development goals; mid-year and year-end performance reviews; and ensure staff schedule developed and updated regularly to ensure coverage
• Communicate, train, and reinforce organization and ReStore policies and procedures, including but not limited to safety, facility operations, OSHA, and personnel,
• Ensure the ReStore operations team is equipped with the appropriate knowledge, skills, abilities, and leadership to accomplish results and maintain employee, volunteer, and customer safety, supervision, and engagement Keep ReStore Director timely and appropriately informed of important and sensitive matters.

Key Responsibility: Planning, Logistics & Measurement (15%)

This role will also oversee project management of annual plan goals tied to improving logistics, processing, safety, and back room operations that increase efficiency, strengthen regulatory compliance, and improve overall operations. Further responsibilities include

• Develop annual operating budgets and recommend capital expenditures
• Participate in long-range planning and visioning for ReStore growth including the location search, functional design, staff development, and management of additional ReStore locations in the Chicago area
• Embrace technology solutions to effectively track and improve projects, productivity, logistics, impact, donors, inventory, and volunteers
• Implement and monitor systems for daily operations that ensure continuous improvement in communication, productivity, efficiency, safety, and satisfaction
• Provide ongoing operating reports for the ReStore Director to ensure plans and projections are on target
• Work collaboratively with the ReStore leadership team, developing strategies to integrate the ReStore's team, operations, and programs with the broader Habitat Chicago organization
• Coordinate with Development team and Construction Manager on in-kind donation requests from area contractors, suppliers, and businesses

Key Responsibility: Leadership and Teamwork (10%)

As a leader on the ReStore team, this role contributes to our organizational health through enthusiastic collaboration, leadership, and personal integrity.

• Maintain a “team first” outlook, supporting the success of the team and the mission in attitude, ideas, and actions; lead by example and with active, creative input for growing and improving the organization
• Participate in organizational investment strategy decisions, helping to define direction and team needs
• Contribute to organization events, helping as necessary with set up/take down, management, networking, various tasks, etc.
• Engage with all members of team, donors, customers, program participants, and core volunteers

Successful Habitat team members share the following characteristics:

• Trust: You invest in your fellow team members, and you do what you say you will do. You thrive on constructive feedback and have a high level of integrity.
• Commitment: You have a "go above and beyond" attitude; nobody here works just for a paycheck.
• Engagement: You embrace bringing people to the Habitat mission.
• Innovation: You are a creative problem solver who works across teams.
• Curiosity: You express curiosity and reserve judgment.
• Achievement: You love results and hate excuses. You will help Habitat Chicago grow to be a leading organization.

KNOWLEDGE, SKILLS, ABILITIES

• Strong leadership qualities, including the ability, both to delegate and to execute, thereby leading by word and by example
• History of successfully adapting to rapidly changing conditions, a demonstrated ability to prioritize and emphasize collaborative efforts, and setting team goals that motivate team members and help them achieve desired results
• Demonstrates initiative represented by a sense of urgency, energy, enthusiasm, attention to detail, and follow up
• A goal-oriented personality who is resilient and creative when faced with shifting challenges and opportunities
• Outstanding interpersonal and communications skills with groups and individuals characterized by the ability to listen, speak and write well
• Demonstrated proficiency in training, managing, leading, and developing staff in a consistent, positive, and safety conscious manner
• Quick, sound, and decisive decision-maker in rapidly changing conditions; anticipating, addressing, and solving problems
• Demonstrated skill and knowledge of, or ability to learn quickly, the technology tools including Microsoft Outlook, Word, Excel, and PowerPoint; Salesforce CRM; project management systems
• Familiarity with warehouse equipment, such as a forklift (certification), pallet jacks, etc.
• Team building through positive and productive communications and strong interpersonal skills.
• Ability to manage confidential information with discretion and tact
• Current authorization to work permanently in the United States
• Valid driver's license

EDUCATION, EXPERIENCE

• Bachelor's degree
• A minimum of four years of experience in retail/warehouse management or other relevant management
• Experience implementing goal-oriented operational strategies with a team
• Personal volunteer experience

Position Details

Hours: Full-time, four-day schedule, including weekends; evenings and meetings as required

Supervises: Initially, six direct reports. Upon opening of a new store(s), the Senior Operations Manager leads site-specific Operations Manager(s) who manage the day-to-day operations utilizing staff and volunteers.

Environment: The existing Habitat Chicago ReStore is located at 6040 N. Pulaski Rd. in Chicago. It is accessible by car or by public transit. The ReStore Senior Operations Manager will have a desk, computer, and phone line in an office.

Conditions: Ability to safely lift and position up to 70 pounds, job regularly entails bending, kneeling and reaching, often in awkward or tiring positions. The bulk of the time is spent standing, walking, and otherwise assisting others.

Compensation: Salaried position ranging from $64,000-68,000, depending on experience.?30+ vacation/sick/personal days per year. 90% employer paid health insurance; access to dental, vision and 401k?(3% match)?plans.?

FLSA Status: This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA). It does not earn overtime or compensatory time for additional time worked.

To Apply: Please submit a compelling cover letter and resume by 1/29/2021. Successful applicants will be contacted for interviews.

Habitat for Humanity Chicago is an equal opportunity employer. This organization does not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

Job Type: Full-time

Pay: $64,000.00 - $68,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan

Schedule:

• 10 hour shift
• Weekends

Education:

• High school or equivalent (Required)

Experience:

• Supervising Experience: 4 years (Required)
• Customer Service: 1 year (Preferred)

Company's website:

• habitatchicago.org

Company's Facebook page:

• https://www.facebook.com/restorechicago/

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place