Resource Management Center ( RMC ) - System Director

The Director of the Resource Management Center (RMC) is responsible for the oversight, and direction for all functions within the MultiCare RMC to include admits, system transfers between MultiCare hospitals, direct admits from clinics, Nurse Triage Center, telesitter, centralize monitoring, and System Float Pool. Handled with quality customer service, the Director ensures the appropriate placement of transfers/direct admits, and functions as the marketing liaison between MHS and non MHS clinics and hospitals. The operation of RMC is integral to the operations of the Mission Coordination Center (MC2) and the Director of RMC will work in collaboration with the Director of MC2 to align strategic initiatives to maximize resource allocation to support accurate patient placement, throughput, and efficiencies. This position provides strategic vision to the department; creates a culture of compliance, ethics, integrity, and accountability while orchestrating the daily activities necessary to achieve the organization's critical performance indicators.

PRINCIPAL ACCOUNTABILITIES

– Provides leadership and strategic direction for department

? Develops and implements department strategic plans and objectives which are aligned with organizational mission, vision and objectives

? Establishes processes and policies that optimize patient outcomes.

? Addresses bioethical, legal and patient safety issues regarding patient flow

? Assumes the role of marketing liaison between MHS and non MHS clinics and hospitals

? Supervises staff providing direction and guidance, and administering management functions within the provisions of MultiCare policies and standards and federal, state and local regulations

– Assures operational efficiency

? Establishes and oversee performance improvement initiatives

? Develops and manages teams and individuals

? Oversees staff providing direction and guidance, and administering management functions within the provisions of MultiCare policies and standards and federal, state and local regulations

– Manages One Call Center day-to-day operations

? Reviews and edits transfer center policies, protocols and guidelines

? Promotes a cooperative working environment between MHS facilities and One Call Center staff

? Establishes a successful working relationship with physicians in private practice, urgent care systems, and hospitals

? Interprets and promotes the One Call Center's function to medical staff members.

? Facilitates resolution of complaints and differences

– Organization objectives

? Adheres to MHS Attendance and Punctuality Policy and Procedure standards and Maintains reliable attendance

? Contributes to the success of the organization by meeting organizational competency expectations and core values (Respect | Integrity | Stewardship | Excellence | Collaboration | Kindness), continuously learning, and by performing other duties as needed or assigned

MINIMUM QUALIFICATIONS

KNOWLEDGE, SKILLS, & ABILITIES

– Knowledge of current theoretical approaches to the delivery of patient care.

– Knowledge of health care regulations (JACHO and DOH standards).

– Knowledge of management and health care trends

– Knowledge of labor relations in a predominantly unionized setting

– Knowledge of system policies and established confidentiality policies

– Knowledge and skill in the use of personal computers and related systems and software

– Knowledge of the principles of information management in order to analyze data and make decisions effectively.

– Knowledge of continuous quality improvement principals and practices as well as knowledge of skill in the use and interpretation of data

– Knowledge of finance and budgeting

– Skill in directing the work and activities of subordinates with the ability to delegate effectively

– Skill in providing leadership and mentoring

– Skill in establishing positive collegial relations with colleagues, support staff, hospital-based providers and administrators

– Ability to establish and maintain a cohesive work team

– Ability to establish a climate to achieve optimal performance levels

– Ability to understand financial requirements

– Ability to communicate effectively

– Ability to manage staff and reallocate resources as needed

– Ability to delegate effectively

– Ability to work independently and take initiative

– Ability to accept and implement change

– Ability to Problem solve and make decisions

EDUCATION & EXPERIENCE

– Master’s degree required, Bachelor’s degree in nursing or a related field required

– Registered Nurse in the State of Washington.

– Six years of progressive experience in both a managerial and supervisory capacity

– Three years clinical experience required

– Two years administrative experience, recent bed placement/hospital

Job Type: Full-time

Pay: $150,000.00 - $180,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Experience:

• Directors of Nursing: 1 year (Preferred)
• Supervising experience: 1 year (Preferred)

License/Certification:

• RN (Preferred)

Work Location: One location