RESERVATION CALL CENTER MANAGER

Kennelwood Pet Resorts Philosophy: The experiences we create form connections that build trust and confidence.

Safety, Accuracy, Courtesy, Pride, and Accessibility are company values we expect every employee to commit to in their day-to-day role in our culture.

Hiring Location:
Corporate Office - 1875 Lackland Hill Parkway, St. Louis, MO 63146

Hours - 7:00 am to 6:00 pm

Flexible availability during the week. Availability on weekends and around the holidays required.

Prior experience in a call center or heavy phone experience is required.

Support Kennelwood Pet Resorts through customer service/sales functions including but not limited to: being the first point of contact for customer reservations, customer concerns, cash handling, generating sales, taking in-bound calls and making out-bound calls. The goal is to provide quality and efficient customer service to every customer- recognizing customers' needs and to recommend Kennelwood Pet Resorts products and services.

DUTIES:

• Ensure customer service calls are answered in a timely, professional, and efficient manner
• Knowledgeable of all products and services offered
• Maintain awareness of all promotions and advertisements and up-sell to customers
• Communicate with clients, guests, and co-workers in a professional and courteous manner
• Handle and resolve customer complaints
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Handle payment transactions
• Data entry and maintenance of customer/potential customer data base
• High energy level

QUALIFICATIONS:

• Exceptional customer service and sales experience.
• Dependable - quick study.
• Ability to work around pet hair and pet dander.
• Typing 25 wpm minimum
• Must be familiar with computer (keyboard, screen & mouse) and multi-line telephone usage.

To apply for this position, go to www.kennelwood.com