Research Coordinator

Heluna Health invites applications for the position of Research Coordinator (RC) in the Behavioral Health Services (BHS) Division of the San Francisco Department of Public Health.

The RC will be responsible for overseeing and managing a research program dedicated to studying suicide prevention and crisis services best practices in crisis call center and mobile crisis services. BHS crisis services are committed to providing compassionate, culturally appropriate, trauma-informed care that bring safety, foster resiliency, strength and hope to individuals, families and communities in crisis. Under the supervision of the Principal Investigator (PI), the RC will assist the PI in meeting the objectives of grants funded by the American Foundation for Suicide Prevention and the Robert Wood Johnson Foundation, which aim to evaluate the implementation and efficacy of crisis call centers and mobile crisis teams in San Francisco and Georgia. We are proud to treat people experiencing unstable housing, people with mental health challenges, and people who use substances with respect and dignity. We are excited to be building a research community in BHS that is founded on a culture of intellectual curiosity and collaboration.

This is a temporary, grant-funded, full time, benefited position with non-standard work hours (may require work during evening hours). Employment is provided by Heluna Health

ESSENTIAL FUNCTIONS

• Oversee and coordinate observational studies of implementation of crisis services, including coordinating study start-up, ensuring that studies are enrolling according to goals; support staff to meet these goals using data-driven problem-solving.
• Oversee the development and implementation of standard operating procedures and study specific protocols and ensure adherence of study staff to protocols and the principles of Good Clinical Practice.
• Oversee, plan for, manage, and problem-solve the data needs of the research program including designing and modifying semi-structured qualitative interview guides and quantitative analytic plans.
• Supervise and manage recruitment, contacting and building working relationships with primary providers in the community.
• Administer qualitative interviews and surveys, code and analyze survey and interview data.
• Oversee and provide management of study databases, as well as facilitate collection and acquisition of datasets.
• Create, oversee, and manage the quality control systems for research records, study data, and regulatory obligations.
• Independently manage regulatory affairs of studies, including Institutional Review Board (IRB), National Institutes of Health (NIH), and other funding or regulatory agency reports.
• Generate as-needed reports for study team, including reports on recruitment, enrollment, retention, and adverse events.
• Create educational materials and presentations and develop study reports and communications to funders and relevant stakeholders.
• Contribute to the coordination and writing of grants and manuscript submissions, including ensuring compliance with Open Access requirements for academic publications.
• Ensure compliance with grant reporting requirements.
• Facilitate weekly meetings and supervise research associates and other staff working on studies, provide guidance as a supervisor, and conduct regularly scheduled supervisory meetings with direct reports.
• Plan for project staffing needs which may include hiring and training of research associates and other staff as needed.
• Oversee the development of study operations protocols, as well as training and onboarding of new staff on study procedures, in close collaboration with the PI.
• Complete Research Ethics and Compliance Training and participate in additional training from the PI as needed.
• Perform other duties as assigned, including coverage for other staff and discrete projects related to ongoing studies within BHS.

JOB QUALIFICATIONS

Minimum Qualifications

• Master's in Public Health or other relevant master’s level degree and/or behavioral health clinical degree (e.g. MSW, MFT).
• 2+ years conducting/coordinating studies in public health, medical, substance use, or social services fields.
• Experience applying regulations and guidelines such as Good Clinical Practice Guidelines, Health Insurance Portability and Accountability Act (HIPAA), the Protection of Human Research Subjects, IRB regulations for recruitment and consent of research subjects.
• Experience supervising and managing research staff.
• Experience writing detailed reports and IRB submissions.
• Experience working with diverse communities, particularly communities of color and gay/lesbian/bisexual/transgender communities.
• Openness to working directly with participants experiencing homelessness and participants with mental illness and/or substance use disorders.
• Ability to work effectively in team-based environment; ability to prioritize tasks and meet multiple deadlines.
• Well-developed organizational and documentation skills.
• High level of attention to detail and ability to handle a variety of tasks with a high degree of accuracy.
• Excellent verbal and written communication and presentation skills; excellent organizational skills; and excellent interpersonal skills to work effectively in a diverse team.
• Proficiency with Microsoft Office and Excel.
• Ability to work with electronic data collection tools (e.g., REDcap; Qualtrics; Survey Monkey)

Desired Qualifications

• Advance degree or 3-5 years of work experience in health/mental health or related field.
• Proven high-level of attention to detail and ability to function independently and perform multiple critical tasks simultaneously under dynamic circumstances and competing deadlines.
• Experience with implementation research and/or healthcare settings.
• Experience working with challenging participants, or participants with multiple diagnoses, including mental illness and substance use disorders.
• Knowledge of regulations, policies and procedures related to the protection of human subjects and confidentiality.
• Knowledge of design software (e.g., Adobe Photoshop, Illustrator, Articulate; Power Point; etc.).
• Knowledge of statistical analysis software (e.g., Stata; SPSS; R; etc.).
• Conversational proficiency or fluency in Spanish.
• Any other knowledge and skills useful to this research is considered a plus (software skills, presentation experience, database knowledge, basic website maintenance, etc.)

PHYSICAL DEMANDS

Stand Frequently

Walk Frequently

Sit Frequently

Handling / Fingering Occasionally

Reach Outward Occasionally

Reach Above Shoulder Occasionally

Climb, Crawl, Kneel, Bend Occasionally

Lift / Carry Occasionally - Up to 50 lbs

Push/Pull Occasionally - Up to 50 lbs

See Constantly

Taste/ Smell Not Applicable

Not Applicable Not required for essential functions

Occasionally (0 - 2 hrs/day)

Frequently (2 - 5 hrs/day)

Constantly (5+ hrs/day)

WORK ENVIRONMENT

General Office Setting, Indoors Temperature Controlled

• During the COVID-19 pandemic, work environment includes telecommuting from home.

APPLICATION PROCEDURE

Interested applicants should submit a cover letter and resume for consideration.

Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.

All qualified applicants will be considered for this position in accordance with the San Francisco Fair Chance Ordinance

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications