Repair / Construction Coordinator

SERVPRO® of Tarpon / W. Tampa Job File Coordinator – Admin Asst

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Job File Coordinator. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities

· Monitor job file status

· Answer phones

· Schedule Construction team / subcontractors / trades

· Monitor job file audit status

· Maintain job file WIPs

· Monitor and ensure client requirements are followed

· Create supplement estimate

· Daily job file coordination

· Perform job file backup

· Maintain internal and external communications

· Prepare job file reports

· Complete and review job file documentation for final upload and the audit process

· Complete job file audit process

· Assist other departments, as needed

Position Requirements/Preferences

· 2+ year(s) of administrative or office-related experience

· Experience with writing estimates

· Experience in service industry environment

· Experience in working with insurance companies

· Experience with Xactimate and Quickbooks preferred

· Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

· Polite, confident, and excellent customer service skills, including listening and questioning skills

· Ability to remain calm and professional during tense or stressful situations

· Excellent organizational skills and strong attention to detail

· Very self-motivated and goal-oriented

· Ability to multi-task

· Capability to work in a fast-paced, team-oriented office environment

· Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)

· Ability to learn new software, including Xactimate® and proprietary software

· Minimum of HSD/GED preferred

· MUST BE ABLE TO PASS A BACKGROUND CHECK

Job Type: Full-time

Pay: Up to $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay
• Commission pay

COVID-19 considerations:
Covid vaccination required within 2 weeks of hire if not already fully vaccinated.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location