Renewals Specialist (REMOTE) - MUST Be Located On The East Coast

At Ellucian, we’re motivated by a mission. Higher education is facing profound change. Shifting demographics and cultural perceptions, combined with declining support and rising expectations, are forcing colleges to do more with less. That’s where we come in.
As true believers in the power of education to transform lives, we’re dedicated to helping all our customers thrive—not just survive—in these challenging times by transforming their institutions from the traditional paper-based colleges of yesterday to the agile, connected campuses of today. From cloud solutions built on world-class infrastructure to powerful analytics that drive successful planning, we lead the industry in building enterprise-class solutions tailored to institutions around the world.
Our passion and commitment for learning and continuous improvement drive us internally, too. From professional development to flexibility and work-life balance, we give our global employees the tools they need to succeed so we can all grow together.

Location - REMOTE from home (MUST be located on the East Coast)

About the opportunity

The Renewals Specialist is a key member of the Customer Success team who drives strategic conversations with our clients that will contribute to retaining partnerships. They will own and lead the renewals process and enhance the customer experience, all while securing long-term commitments. Success will be defined by identifying key players involved in the decision making process, deciphering and communicating pertinent account information, and forecasting your revenue contributions to renewals leadership.

Where you will make an impact

• Grow and retain customer base by selling multi-year renewal contracts
• Engage with existing customers to provide renewal pricing quotes and negotiate terms
• Communicate value to customers to ensure a successful renewal process
• Collaborate with Sales, Customer Success Managers, and Upper Management to execute the renewal process and ensure a positive experience for the customer
• Review customer contracts and understand contractual agreement terms
• Understand and represent benefits of offerings at Ellucian
• Accurately forecast renewals in Salesforce CRM
• Contribute to the growth of the renewal organization by providing feedback on improvements and new processes

What you will bring

• 2+ years renewals experience in inside sales, renewals, or a quota carrying position
• Renewals / IT / Cloud / SaaS experience preferred
• Proven track record of discovery, negotiation, and closing skills
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Self-motivated, adaptable, and proactive
• Enthusiastic passion for driving client satisfaction
• Experience in using Excel, SFDC, or similar tools
• Bachelor’s Degree

Who you are

• Strive to develop and grow within a company
• Have an entrepreneurial mindset and a constant drive to succeed
• Are passionate about creating a great customer experience

• Solve problems with curiosity and creativity
• Have strong negotiation and problem-solving skills
• Demonstrate clear communication moxie with the ability to effectively lead conversations
• Possess defined organizational skills with attention to detail
• Embrace a fun, dynamic, and motivating environment
• Invest in relationships internally and externally
• Contribute to a positive team environment

What makes #Ellucianlife

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• 401k & Bright Plan - to help you save for the future
• Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
• 5 charitable days to support the community that supports us
• Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
• Parental leave
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:

• Tuition Reimbursement Assistance
• Professional development opportunities

#LI-MR1

Additional Information:

Req ID: 2701
Hiring Type: Full - Time
Level of Experience: Mid-Career
Remote: Yes
Travel Required: None