Remote Healthcare Customer Service Representative

Job ID 220003I7

Available Openings 1

Position Specific Information

This is a REMOTE/WORK FROM HOME position.

PURPOSE AND SCOPE:Under general supervision, the A/R Representative identifies, analyzes and resolves routine accounts receivable issues within the assigned portfolio of accounts. The A/R Representative applies acquired job skills in the performance of accounts receivable responsibilities in compliance with company policies and procedures. PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Perform assigned responsibilities in compliance with company policies and procedures; meeting or exceeding goals within company-defined timelines.
• Principle responsibility is to maintain designated portfolio of customer accounts by contacting customers who have not met payment obligations.
• Identify, analyze and research systemic issues that cause aged receivables and make recommendations for resolution.
• Meet or exceed monthly cash forecasts and works to reduce Days Sales Outstanding (DSO) to meet business and departmental goals.
• Serve as point of contact and interface with cross-functional teams.
• Maintain an audit trail by gathering appropriate documentation throughout the collection process and resolution.
• Assist in departmental training in process and procedures as needed.
• Perform administrative activities in support of accounts receivable operations within the assigned function(s).
• Assist with various projects as assigned by direct supervisor.
• Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Occasionally lift and/or move up to 20 pounds.

EDUCATION:High School Diploma required. Bachelor’s Degree preferred. EXPERIENCE AND REQUIRED SKILLS:

• 1 – 2 years’ related experience.
• Good computer skills with demonstrated proficiency in word processing, spreadsheet, database and email applications.
• Detail oriented with good analytical and organizational skills.
• Good time management skills with the ability to multitask concurrent priorities in an organized manner.
• Must be able to work independently with minimal supervision as necessary, and alternately work cohesively within a team environment.
• Possess a positive, enthusiastic and energetic attitude.
• Strong oral and written communication skills to effectively communicate with all levels of management.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender IdentityADDENDUM:Billing & Collections

• Maintain various confidential patient, employee and company information in compliance with company policies and procedures, HIPAA and other regulatory requirements.
• Post electronic and manual payments; ensuring reconciliation of all posted data.

Cash Application & Billing

• Maintain various confidential patient, employee and company information in compliance with company policies and procedures, HIPAA and other regulatory requirements.
• Reconcile account balances relating to the rebate process(es); collaborating with customers and cross-divisional teams as necessary.
• Post electronic and manual payments; ensuring the reconciliation of all applicable data.
• Assist in the completion of returned goods processes for the assigned function(s).
• Prepare reports on a routine basis for the assigned function(s).

Fresenius Vascular Care – Reimbursement

• Generate and distribute reports on a routine basis; communicating customer status to cross-divisional teams.

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.