Remote Call Center Representative (Inbound Qualifier, $18 - $21 /hour)

Company Summary

At Apollo Health Group, our mission is to help healthcare providers understand more about their patients, while helping patients learn more about themselves. Apollo Health Group owns and operates a CLIA certified laboratory located in Baton Rouge, Louisiana. The lab specializes in next generation DNA genetic testing such as hereditary Cancer Genetic Screenings (CGX) and Pharmacogenetics Genetic Screening (PGX). These tests can help determine whether a person is at risk for life-threatening side effects or disease. Our vision is to be the trusted leader in promoting genomic sequencing to improve health outcomes.

Our core values make us who we are, our company's genetic makeup: Ownership, Growth, Empathy, Integrity, Collaboration and Having FUN! We are passionate about providing an amazing workplace for our employees. To learn more about who we are and what we do, visit our website here.

• Starting Hourly Pay: $16 per hour
• Monthly Bonuses: Earn an additional $2-4 per hour depending on eligibility (95% of current qualifiers earn on average $3.25 an hour, on top of the $16 hourly base)

Responsibilities and Duties

• Responsible for communicating with patients, gathering medical history and qualifying patients for services.
• Communicating with patients to explain coverage of benefits and test information.
• Maintains company database by entering important and sensitive information.
• Build relationships and engage with patients, go the extra mile.
• Meet personal and team qualitative requirements.
• Comply with all applicable laws and regulations, including CLIA and HIPAA.

Skills

• Excellent interpersonal and communication skills
• Excellent listening, transcribing, and self-review sills
• Proficient technological skills
• Committed to problem solving

Requirements

• High school diploma
• 1-2 years of call center representative experience preferred

Company Benefits and Perks

• 401k with Employer Match
• Tuition Reimbursement Stipend - up to $1500 a year
• Choose your pay frequency - Weekly or Semi-monthly
• Subsidized gym membership to the Treehouse Athletic Club
• Health, Dental and Vision Insurance (full-time employees)
• H.S.A. contributions and matching
• Generous time-off policy
• Food in the office (i.e. stocked break room, catered lunches, etc)
• Company culture and company activities
• Career growth opportunities
• Apollo Health Group is an Equal Opportunity Employer

Apollo Health Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment.