Rehabilitation Case Coordinator I

Location Varies

Agency: Department of Human Services
Continuous Posting
Salary: $3,239 - $4,379/monthly
Job Type: Salaried Full Time

Jobs available in the following counties: Adams; Champaign; Coles; Cook; DeKalb; DuPage; Franklin; Jackson; Jefferson; Kane; Kankakee; Knox; LaSalle; Lake; Macon; Madison; McDonough; McLean; Morgan; Peoria; Richland; Rock_Island; Saline; Sangamon; St._Clair; Stephenson; Tazewell; Union; Vermilion; Whiteside; Will; Winnebago

Position Overview

Bureau of Field Services/Bureau of Blind Services

Under direct supervision, receives case management instruction for the coordinator of customer case records and documentation in a field office pertaining to the timely service delivery activities in the Bureau of Field Services and Bureau of Blind Services direct service programs; performs keyboarding and other routing clerical tasks and activities essential to securing and maintaining sensitive case files, records, and documentation (both electronic and hard copy), facilitating the purchase and delivery of services in accordance with federal, state and agency rules, regulations, policies, and procedures and current operating practices; works with the agency’s case management system, monitors customer case status and prepares annotated reports for counselor and/or instructor; interacts daily with internal and external customers in person, phone and/or email. Receives instruction and training in developing knowledge and skills in the provision of services to individuals with disabilities through the Home Services and Vocational Rehabilitation Programs. Receives training on the Division’s case management system, rules, policies and procedures and disability awareness. Participates in and attends in-service training activities. Travels in the performance of duties.

Job Responsibilities

1. Works with counselor(s) and the case management system to determine daily priority of customer service delivery.

2. Meets with counselor(s) and instructor(s) routinely to review case management activities and problems encountered.

3. Assists applicants, program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and other aspects of vocational rehabilitation program.

4. Triages and priorites incoming mail, email, phone calls, voicemail and drop-in customers.

5. Meets wtih vocational Rehabilitation Program staff within the office and/or office supervisor to plan and/or disucss general casework activities.

6. Performs other duties as assigned or required which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to the completion of four years of high school.
• Requires one year of clerical related experience, which must include keyboarding.

Qualifying state employees, in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.

Knowledge, Skills and Abilities

• Requires ability to keyboard accurately at a working rate of speed and operate various office equipment, including dictating equipment and computers used in an agency field office.
• Requires ability to communicate clearly, both orally and in writing.
• Requires ability to establish and maintain satisfactory working relationships with customers, service providers, employers, community programs and other staff.

Conditions of Employment

• Requires ability to travel for training.

Work Hours: 8:30 - 5:00 Monday - Friday
Work Location: VARIES

Job Function: Clerical and Administrative Support

DHS MISSION STATEMENT: IDHS’ serves families in need all across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

Job Type: Full-time

Pay: $3,239.00 - $4,379.00 per month

Education:

• High school or equivalent (Required)

Experience:

• Clerical experience: 1 year (Required)