REHABILITATION CASE COORDINATOR I - CONTINUOUS POSTING 1

Agency: Department of Human Services
Continuous Posting
Salary: $3,239 - $4,379/monthly
Job Type: Salaried Full Time
County: Adams; Champaign; Coles; Cook; DeKalb; DuPage; Franklin; Jackson; Jefferson; Kane; Kankakee; Knox; LaSalle; Lake; Macon; Madison; McDonough; McLean; Morgan; Peoria; Richland; Rock_Island; Saline; Sangamon; St._Clair; Stephenson; Tazewell; Union; Vermilion; Whiteside; Will; Winnebago
Number of Vacancies: Varies
Plan/BU: RC014

THIS IS A CONTINUOUS POSTING FOR INFORMATIONAL PURPOSES ONLY AND TO OBTAIN A GRADE

THE REHABILITATION CASE COORDINATOR I POSITION IS USED THROUGHOUT THE STATE

PLEASE INDICATE ON YOUR CMS100 THE COUNTY(S) YOU ARE INTERESTED IN APPLYING.

Adams County 001 Champaign County 010 Coles County 015 Cook 016 Dekalb County 019 Dupage Couty 022

Franklin County 028 Jackson County 039 Jefferson County 041 Kane County 045 Kankakee County 046 Knox County 048

Lake County 049 LaSalle County 050 Macon County 058 Madison County 060 McDonough County 055 McLean County 057

Morgan County 069 Peoria County 072 Richland County 080 Rock Island County 081 Saline County 083 Sangamon County 084

St. Clair County 082 Stephenson County 089 Tazewell County 090 Union County 091 Vermillion County 092 Will County

Winnegago County Whiteside County 098

DO NOT APPLY ONLINE

**DO NOT CLICK THE APPLY BUTTON**

CMS100 Employment Application and all applicable documentation should be submitted to the Agency contact listed below.

Posting Identification # Continuous Posting 10-60-6446

Bureau of Field Services/Bureau of Blind Services

Under direct supervision, receives case management instruction for the coordinator of customer case records and documentation in a field office pertaining to the timely service delivery activities in the Bureau of Field Services and Bureau of Blind Services direct service programs; performs keyboarding and other routing clerical tasks and activities essential to securing and maintaining sensitive case files, records, and documentation (both electronic and hard copy), facilitating the purchase and delivery of services in accordance with federal, state and agency rules, regulations, policies, and procedures and current operating practices; works with the agency’s case management system, monitors customer case status and prepares annotated reports for counselor and/or instructor; interacts daily with internal and external customers in person, phone and/or email. Receives instruction and training in developing knowledge and skills in the provision of services to individuals with disabilities through the Home Services and Vocational Rehabilitation Programs. Receives training on the Division’s case management system, rules, policies and procedures and disability awareness. Participates in and attends in-service training activities. Travels in the performance of duties.

1. Works with counselor(s) and the case management system to determine daily priority of customer service delivery.

2. Meets with counselor(s) and instructor(s) routinely to review case management activities and problems encountered.

3. Assists applicants, program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and other aspects of vocational rehabilitation program.

4. Triages and priorites incoming mail, email, phone calls, voicemail and drop-in customers.

5. Meets wtih vocational Rehabilitation Program staff within the office and/or office supervisor to plan and/or disucss general casework activities.

6. Performs other duties as assigned or required which are reasonably within the scope of duties enumerated above.

• Requires knowledge, skill and mental development equivalent to the completion of four years of high school.
• Requires one year of clerical related experience, which must include keyboarding.

Qualifying state employees, in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.

• Requires ability to keyboard accurately at a working rate of speed and operate various office equipment, including dictating equipment and computers used in an agency field office.
• Requires ability to communicate clearly, both orally and in writing.
• Requires ability to establish and maintain satisfactory working relationships with customers, service providers, employers, community programs and other staff.

• Requires ability to travel for training.

Work Hours: 8:30 - 5:00 Monday - Friday
Work Location: VARIES
Agency Contact:Sherrie.Bridges - DHS.DRSPersonnel@illinois.gov

Phone #: (217) 524-7550

Fax #: (217) 558-6275

Job Function: Clerical and Administrative Support

DHS MISSION STATEMENT: IDHS’ serves families in need all across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

APPLICATION INSTRUCTIONS

DO NOT APPLY ONLINE.

Please submit application via email to: the Agency Contact listed above.

Candidates interested in applying should submitt a CMS100 to the agency contact, applications will be sent to CMS for grading.

• Submit a CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
  • Documentation is required for each Posting/Bid ID or your application(s) will be rejected.
  • Failure to complete and submit the new CMS-100 version (dated 9/2020 or after) will result in your application being rejected.