Registrar: Quinlan

Position Overview:

• Responsible for the registration of patients with a focus on customer service, gathering information, upfront collections and the ability to interpret and ensure compliance with payer guidelines for accurate input.

• Duties may also include telephone interviews, taking payments and discharging of patients.

• Works in tandem with personnel from other departments to include nursing staff.

• Handles patient inquiries and assist to resolve issues and/or concerns.

Qualifications:

Minimum Education

• High School graduate or equivalent.

Required Skills, Knowledge, and Abilities

• Ability to interpret and generate written correspondence utilizing proper grammar, spelling and composition skills. Knowledge of Payer guidelines.
• Computer knowledge.
• Experience with automated systems.
• Ability to operate office equipment, such as copy machines, fax machine and printers.
• Must be able to work independently with minimal supervision. Good communication skills essential.
• Prior experience involving public contact.

Preferred Qualification

• One year's experience in a hospital, insurance or office environment.
• Medical terminology.

Responsibilities:

• Demonstrates an understanding of and adherence to the HMHD Compliance Plan.
• Conduct reflects HMHD’s values and a commitment to HMHD’s Code of Conduct.
• Attends the required corporate integrity and compliance training and education programs.
• Demonstrates proficiency in understanding the materials presented during the corporate integrity and compliance training and education program.
• Complies with all HIPAA standards.
• Continually demonstrate the ability to determine appropriate patient status.
• Register patients with correct account number and unit number.
• Explain pertinent documents and hospital policies. Obtain appropriate signatures.
• Interpret and ensure compliance with payer guidelines for accurate input.
• Register patients timely to minimize wait time.
• Process patient information with a minimal error rate.
• Attempt upfront collections with a focus on constant improvement.
• Consistently discharges ER accounts with accuracy.
• Attends scheduled departmental meetings.
• Works in tandem with personnel from other departments to include nursing staff.
• Resolve issues and/or concerns amicably in a timely manner. Involve coordinator or manager when needed.
• Promote and demonstrate excellent customer service at all times with internal and external customers to include patients, physicians, co-workers and other hospital personnel.
• Communicates effectively and expresses ideas clearly, actively listens and follows appropriate channels of communication.
• Adaptable and responsive to change.
• Uses time clock accurately and is punctual on a consistent basis.
• Demonstrates a positive attitude in all assigned task and towards others.
• Follows "Call-In" policy by notifying PFS Leader of absence.
• Absences during evaluation period: 0-6 Occurrences = Meets Requirements. 7 or more Occurrences = Does not meet requirements.
• Adheres to hospital and department dress code. Maintains a professional appearance at all times.
• Consistently contributes to the achievement of excellence in healthcare through the quality and caring values of the mission and vision of Hunt Memorial Hospital District.
• Perform special duties and projects as assigned.