Regional VP, Customer Success

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our captivating core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products turn data into practical instructional support to help students at every skill level build a strong foundation in early reading and math. Our programs provide teachers with powerful tools that help them understand and respond to the needs of all their students. Today, Amplify serves over eleven million students in all 50 states.

The Regional Vice President, Customer Success is a senior leadership role within Amplify, reporting to the VP of Customer Success. This role is responsible for managing regional Customer Success Manager (CSM) and Customer Success Specialist (CSS) teams to deliver a high-quality customer experience for our educators. Customer Success Managers and Customer Success Specialists are responsible for account success and retention, as well as ensuring all customers have a seamless onboarding and back-to-school implementation process. The RVP will work in conjunction with senior leadership to ensure a strong, collaborative and customer-focused culture is in place that compliments the goals and missions of our customers.

Responsibilities:

• Manage and ensure effective collaboration between regional Customer Success Manager and Customer Success Specialist teams to deliver a superior customer experience for accounts within region

• Set regional account management strategy, developing a strong understanding of regional customer needs

• Partner with regional Sales and Professional Development teams to ensure effective teaming and collaboration to ensure account success throughout customer lifecycle

• Manage and track performance metrics of Customer Success Specialists and Customer Success Managers to ensure delivery on customer experience

• Establish and measure annual and quarterly team and individual objectives, goals and results

• Mentor and build the capabilities of team leaders

Basic Qualifications:

• Bachelor’s Degree or equivalent related work experience

• 8+ years of strategic account leadership experience

• 5+ years of experience leading a team

• Demonstrated leadership and relationship building skills with both customers and internal senior leadership

• Experience working cross-functionally to execute on strategic goals

• Exceptional written and oral communication and presentation skills

• Strong understanding of the educational landscape across states and districts

Preferred Qualifications:

• Experience in the field of education, school / district leadership, educational publishing / technology

• Salesforce and Google Suite experience

*Amplify requires all staff to provide proof of vaccination for in-person meetings unless an approved exemption is provided.

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.

Amplify Education, Inc. is an E-Verify participant.