Regional Operations Manager (Southeast Region)

Regional Operations Manager

We are recruiting for a Regional Operations Manager to oversee and manage the operations for all of our existing and up-and-coming locations in the Southeast: Raleigh, NC, Charlotte, NC, and Columbia, SC.

As our growing National organization continues to expand in this area, so would the Regional Operations Manager’s oversight.

The Operations Manager supervises the local and regional installers providing our services to our customers (under ten (10) direct reports). This is a BUSINESS TO CONSUMER industry and we are looking for a candidate with similar work experience.

Leadership:

• Supervises and supports Field Technicians and Customer Service Representatives with day-to-day problem-solving and troubleshooting.
• Fosters a continuous improvement culture. Tracks all key performance indicators and uses processes and systems to improve performance.
• Screens, Hires, Trains, and develops team members.
• Develops and manages team member performance, including annual performance reviews, ongoing coaching and counseling, and formal and informal rewards and recognition.

Customer Service:

• Works with Customer Service Representatives to coordinate work schedules and assignments, including priorities and target dates, triage, and dispatch.
• Supports service call requests, communications with Field Technicians, requests for parts, labor, and inventory utilized in service calls.

Order Purchasing, Processing & Tracking:

• Uses tools and dashboards each day to ensure equipment, parts and materials are on hand for each job as scheduled.
• Identify and track costs associated with jobs, including equipment purchases, freight, permits, materials, sub-contractor costs and any other expenditures related directly to each job
• Manage vendor relationships, including issuing PO’s, ordering equipment/parts, verifying receipt of equipment and materials, verifying that our vendors’ invoices reflect the correct pricing and addressing any discrepancies as they occur.
• Track inventory movements daily and maintain an up-to-date inventory, including stock items, items assigned to jobs, non-stock items/parts and rental assets. Maintain an organized and tidy warehouse.

Billing & Cash Collection

• Track and manage Accounts Receivable. Call on past due accounts, keep GM informed

Operations/Other:

• Secure required permits in advance of starting all new jobs as required by code/ordinance.
• Update pricing from vendors to ensure accurate purchase costs.
• Vehicles: manage fleet repairs, Records, PM and cleanliness.
• Oversees building, warehouse and asset management; to include coordinate receiving, staging, organization of product, inventory management, approving supplier invoices as needed, and assigning product to job cost summaries.

Required Education, Experience, and Skills:

• Must possess team leadership, customer service, organizational, decision making, computer, process/procedure, and goal setting skills.
• We are requiring that candidates have experience that is: business to consumer in construction, home remodeling, or electrical mechanical installation management. (residential solar, home improvements for the mobility compromised a plus)
• Strong interpersonal skills and ability to effectively communicate with teams across the entire organization
• Excellent oral and written communication skills, presentation skills, and project management skills.
• Proficiency in Microsoft Office Suite
• Forklift experience and the ability to provide experiential knowledge to installers in the field, is required.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Experience:

• Forklift: 2 years (Required)
• Customer support: 3 years (Required)
• installation management: 3 years (Required)
• Business to Consumer Industry: 2 years (Required)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 50% (Required)

Work Location: On the road