Regional Operations Manager

Total Equipment & Rental (DBA: Bobcat of the Bay)

Regional Operations Manager –Branches-Fremont/Gilroy/Santa Rosa/Contra Costa

The Regional Operations Manager oversees the Branch Managers and operations of the branch. This position is a Team Builder. This includes managing employees, delegating work, and reviewing performance & profitability indicators, overseeing processes and developing bench strength.

Essential Functions___________________________________________________________________

• Management of Branch Managers
• Assist Branch Managers and employees with questions and concerns
• Ability to use dealer management software
• Ability to review dealership's financial statements and identify trends and areas for improvement.
• Work with the Operations Support team/Branch Managers on ensuring that adequate inventory is on order and in stock.
• Communicate the impact of operational results on financial results to Branch Managers and personnel.
• Good understanding of industry, manufacturer key profit indicators and implement to assist in gauging performance and opportunities.

• Managing Service, Parts, Rental, and equipment inventory
• Work with the Regional Sales Manager
• Delegate tasks and responsibilities.
• Promote and enforce company policies.
• Promote and ensure a safe, clean, productive and fair work environment.
• Periodically audit all components of the dealership's safety policies and procedures to ensure full compliance.
• Promote teamwork between departments and throughout the organization.

• Skilled and experienced in customer relationship management and retention.
• Identify changing needs of the customer and be able to understand and react to those needs.
• Identify new revenue opportunities and implement any applicable changes and action plans.
• Good conflict resolution skills.

• Knowledgeable in the local, state and federal employment laws
• Good conflict resolution skills and crucial conversational skills.
• Able to make recommendations on the promotion and demotion of employees.
• Understand and consider overall employee/customer impact when making important, broad-based decisions.

• Communication with accounting department to collect past due accounts and resolve customer conflicts.

Minimum Education__________________________________________________________________

Bachelor's Degree in Business Management preferred or minimum of 5 years of experience in the compact equipment industry.

• Compact Construction or Dealership Experience
• Able to use Microsoft Office Products- Word, PowerPoint, and Excel
• Able to work with a wide range of personalities in a courteous, effective and professional manner.
• Competent skills regarding the operation of compact industrial equipment.
• Excellent communication skills
• Knowledge of industry-related safety regulations

Job Type: Full-time

Pay: $140,000.00 - $160,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Fremont, CA 94538: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location