Regional Operations Manager - California Region

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, and we’re grateful for the amazing Planet Fitness team that supports our 2,000+ clubs and millions of members every day.

Our Planet Fitness team is comprised of dynamic, dedicated and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do.

Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of!

For the past 25 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started!

The PF Corporate Operations team is searching for a Regional Operations Manager for our California region.

About the Role:

The Regional Operations Manager leads a designated region of Planet Fitness’s Corporate Clubs by managing and analyzing key performance indicators to maximize revenue and profitability, drive retention, ensure brand integrity and promote an exceptional member experience.

Reporting to the Director, Regional Operations Corporate, you will be responsible for leading a dynamic team of Club Managers and ensuring that all corporate club locations within your region are meeting and exceeding financial goals and standards of excellence.

• Drive corporate club revenue by developing and managing KPI’s and creating targeted action plans.

• Monitor and analyze each club’s financial performance and profitability.
• Achieve target same-store sales (SSS) and EFT growth while controlling operating costs.
• Oversee capital expenses and facility maintenance budgets.
• Analyze month-end statistics and report to senior management monthly.
• Adhere to required visitation cycles and perform quarterly inspections to ensure assigned clubs are meeting PF’s standards for safety, compliance and cleanliness.
• Execute marketing plan for the region including local marketing efforts.
• Demonstrate +1% customer service for the team by resolving escalated member complaints.
• Partner in the opening of new corporate locations including pre-sale and grand openings.
• Partner with the Construction and Facilities departments to manage any assigned renovation, relocation or re-equip projects.

• Drive employee retention by providing hands-on leadership and development to club teams, facilitating a productive work environment.

• Promote a high-performance culture by continuously coaching and mentoring club staff, Managers and Facility Technicians, setting clear expectations, holding employees accountable, and setting goals that focus on critical key performance indicators.
• Play a key role in developing the team’s skills, knowledge and abilities through targeted training programs and activities.
• Work closely with Managers and Facility Technicians to support them in optimizing day-to-day operations. Identify individual performance opportunities and take action to coach team members one-on-one, promoting professional development and retention.
• Coach, direct and support the management team to resolve people-related and performance management concerns in a proactive, respectful and fair manner.
• Schedule and prioritize facility maintenance to maintain high-quality member experience through assigned facility technician.

About You:

• Bachelor’s Degree preferred
• Multi-unit experience preferred from an industry with considerable customer focus
• Values-driven leader that builds strong relationships with a high standard of ethics and integrity
• Dynamic, engaging leadership style that exudes comfort around upper management as well as internal and external customers
• Skilled at creating a culture of people development amongst their team
• Experience implementing change initiatives while having an aptitude to learn on the fly
• Manages conflict through strong listening and analytical skills with the ability to solve issues with urgency
• Ability to prioritize multiple demands supported with strong time management skills
• Track record of delivering results using operational tactics, Key Performance Indicators (KPI), P&L management and revenue levers
• Strong, timely communication skills that support the rapid changes of the business
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook) and comfortable with the ability to learn new systems in quickly
• Ability to travel approximately 75%

More Reasons to Join Planet Fitness:

• Competitive salaries and comprehensive benefits package
• Employee Stock Purchase Program
• Childcare allowance
• Generous vacation/holiday pay
• Volunteer days off
• Onsite gym complete with locker rooms and Black Card area
• Free Black card and amazing exercise incentives
• Cafe' that serves delicious, healthy breakfast and lunch options
• Company-sponsored social events