Regional Facilities Manager

About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Job Description Summary
This position is a key leader on the Account core team who is responsible for ensuring quality delivery of Facility Management Operations while supporting the Project Management function. Accountable for the field execution of integrated facility management services within assigned geographic area (what, how and results). Portfolio consists of office space as well as some specialty space. Strong skills in client relationship management and communication, strategic planning mindset, organizational savvy, team leadership and ability to identify and manage variation is metrics. Owns implementation of services and financial success of the assigned portfolio in accordance with client policies, procedures and standards. Ensures all resources i.e. human, financial, etc. are managed within the policies and procedures of the Client and Jones Lang LaSalle.
Job Description

• Accountable for the day to day performance of the assigned team and delivery of services within stated service levels, processes, procedures to support and deliver services to achieve KPI Goals and objectives.
• Reviews regional metrics and compare against account wide metrics and industry benchmarks to ensure that the portfolio is being managed to meet or exceed goal parameters.
• Teams with account leadership to develop ideas, measure, monitor, and report cost savings and value add opportunities for the region.
• Represents client’s real estate organization at the regional level, developing and fostering regional client relationships as appropriate.
• Assists clients to understand corporate initiatives and communicate in collaboration with client’s real estate representatives, approved service levels within portfolio.
• Manages to the staffing levels and metrics as set by leadership to ensure staffing levels are appropriate. Sponsors staffing changes (increases and decreases) for approval.
• Develops and maintains a high performing team utilizing HR top grading tools for hiring, talent and succession planning, manager and individual development planning and will drive superior performance thru excellent people management.
• Ensures performance reviews and other HR procedures and duties for line staff are conducted according to policy, i.e. submission of compensation (base salary, bonus, merit increases, promotions) for review and approval.
• Owns the implementation plan for training, education and expectations to ensure team adheres to all processes and procedures and will drive superior performance through excellent people management
• Develops and manages annual operating expense plan, providing input and justification during the planning process, management and tracking throughout the year for assigned geography.
• Provides input and support to strategic planning initiatives and work with the Transactions and Project Management teams to identify portfolio and vacant space reduction opportunities.
• Provides regional input to annual financial plans for occupancy changes and capital, and support account by identifying unforeseen emergency expenditures throughout the year.
• Performs additional job duties as requested.

Qualifications:

• Bachelor’s degree in Business Administration, Finance, Communications, Engineering or similar field.
• 10+ year’s Facility Management operational experience with responsibility for leading teams in a manufacturing environment and experience in a research or Lab setting is preferred.
• Professional certification desired (CFM, CPM, RPA or similar)
• Or any equivalent combination of education and relevant experience.
• Demonstrated leadership skills in managing people and customers.
• Strong oral and written communication, negotiation and analytical skills.
• Excellent interpersonal and relationship building skills.
• Proven record of providing excellent internal and external customer service

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What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!