Regional Director Of Operations

Work. With Purpose.

A leading provider of Applied Behavior Analysis (ABA) Therapy, ChanceLight Behavioral Health offers high-quality, research-based solutions for children and young adults with a wide range of diagnoses, including autism spectrum and other behavioral disorders.

We provide comprehensive services to children, young adults and their families in their homes, in clinics and in schools and on or near military bases throughout the country. Many private and government insurance providers, including TRICARE, cover our services.

ChanceLight is seeking a Regional Director of Operations to lead our Georgia Market. The Regional Director of Operations will be responsible for driving revenue and operational efficiencies within their assigned market to achieve profitable growth, clinical excellence and regulatory compliance in the delivery of clinic and home -based therapy services. This role manages our clinical and operations teams across the assigned region. Responsibility will include organizational development, financial management, policy formulation, as well as recruitment, supervision, development and success of all functions of the business.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

1. Develop management and organizational goals and plans of execution for assigned region of ChanceLight Behavioral Health. Assist Behavioral Health leaders in formulating results-driven annual plans and activities consistent with ChanceLight’s goals and objectives. Anticipate future trends and modify plans as the business evolves and/or regulatory environment changes.

2. Execute agency goals by leading initiatives, meeting deadlines, coordinating resources and providing accountability. Provide leadership and management as required for both strategic shifts in the business as well as day-to-day challenges.

3. Ensure adherence to compliance standards by directing the formulation and implementation of required operational and clinical policies and procedures. Collaborate with the ChanceLight Chief Compliance Officer, as needed, to ensure compliance and regulatory requirements are met for all funding sources and state requirements.

4. Provide operational leadership within the division by reinforcing the clinical vision, based on best practices and data-driven progress monitoring, of clinic, region and division outcomes. Collaborate with and support Program and Clinical Services functions to promote the strategies, staff development, and evaluative processes within ChanceLight Behavioral Health and ensure implementation to establish and maintain high-quality, compliant in-home therapy services.

5. Establish, monitor, and enforce budgetary systems by providing guidance and consultation (with the support of financial operations and division financial analysts) in the review and approval of departmental financial plans, budgets, and major expenditures. Develop, monitor and act upon leading key performance indicators to ensure successful financial performance.

6. Ensure compliance to fiscal performance plans by reviewing weekly and monthly financial summaries to identify and correct operational budget variances.

7. Provide leadership and guidance to teams responsible for the efficient and effective processing of client intake and (re)authorization for applicable funding sources to ensure timely commencement and continuance of client services.

8. Responsible for recruitment, supervision, professional development and performance management of regional and clinic leadership and management in the Behavioral Health division.

9. Provide leadership and serve as a resource for regional leadership, management and support departments regarding operational issues. Provide and receive feedback for individual and team continuous improvement.

10. Function as liaison between Behavioral Health leadership and Division Chief Operating Officer. Assures communication to the field, regarding all corporate office directives, company policies, plans, goals, and special instructions.

11. Develop relationships with strategic partners within the customer base to establish credibility, reliability, and value. Maintain and nurture those relationships by interfacing directly with key strategic customers on a regular basis.

12. Adhere to company policies and governmental regulations including those relating to equal employment opportunity.

13. Coordinates and supervises special assignments as delegated by COO.

SUCCESS FACTORS:

• Annual financial performance targets are met for assigned region.
• Internal and external compliance audits receive evaluations that ensure the ongoing delivery of quality, compliant services to current and future clients.
• Leading KPI and outcome data are accurate, timely and communicate progress of assigned region.
• All region functions operate to ensure effective and efficient client and employee-friendly services.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. An individual must be able to perform their duties in a positive work mode and serve as a dynamic and positive role model and influence for clients, employees and peers. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• EDUCATION and/or EXPERIENCE

Bachelor’s Degree in healthcare, business administration, or other relevant area required. Three plus years of progressive management experience in clinical/healthcare administration experience strongly preferred.

• SPECIAL SKILLS and KNOWLEDGE

Possess ability to lead, manage, and motivate staff to achieve high rates of performance in a fast-paced setting. Innovative thinker with demonstrated ability to make timely, data-driven decisions and can assess financial implications of decisions and actions that also minimize any negative impact on quality of services or client or employee satisfaction. Ability to maximize resources to accomplish key metrics. Comprehensive knowledge of home- based operations, functions, and staffing requirements. Knowledge of applicable state licensure and accreditation laws and regulations for therapy services. Use effective interpersonal verbal and written communication skills that support the tenets and principles of Servant Leadership. Effective problem solving, persuasion, and negotiation techniques.

• LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• MATHEMATICAL/COMPUTER SKILLS

Ability to analyze and interpret financial and operational indicators and take appropriate action. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry. Working knowledge of computer software applications such as Microsoft Word, Excel, Outlook and PowerPoint. Understanding of the use of technology in the clinical or healthcare fields to track client plans of care, clinical schedules, employee timekeeping, and billing.

• REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

• PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk and hear; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to climb or balance and stoop. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distant, and peripheral vision, color and depth perception, and ability to adjust focus.

• SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• WORK ENVIRONMENT

The work environment for this position is a basic office setting with frequent travel, including airline travel required. While performing the essential functions of this job, the employee may be exposed to clients who have social-interaction difficulties, communication challenges and/or a tendency for unusual repetitive behaviors including hand-flapping, rocking, or jumping. Clients may display socially unacceptable personal behaviors, ask inappropriate personal questions, exhibit defiance, and possibly assaultive or self-destructive behaviors. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet to moderate.