REGIONAL DIRECTOR OF OPERATIONS FOOD AND ENVIRONMENTAL SERVICES

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Reporting to the Regional Vice President, the Regional Director of Operations plans objectives for the region and ensures Directors are in compliance with corporate, regional and financial goals. Responsible for the overall operation, growth and profitability of the region. This role will provide leadership for five (5) hospital accounts in the Birmingham, Alabama market where we manage both Food & Environmental Services at each account.

• Provides operational and logistical support for assigned line of business
• Participates in strategic planning meetings to develop objectives for the assigned region
• Develops and maintains annual budget and forecasts for assigned region; monitors financial reports of the region to ensure budgetary compliance with Regional and Corporate goals
• Develops, recommends and implements policies and procedures of the region to ensure maximum income from existing accounts
• Participates in the sales process for the acquisition of new business. Coordinates the development of proposals and contracts. Prepares and conducts presentations to prospective clients
• Participates in client negotiations, and renegotiation of facility contracts. Coordinates documentation of contract changes
• Responsible for managing client relationships through the management and leadership of multiple operations
• Visits units regularly to inspect unit operations to ensure contract compliance
• Monitors customer, client and associate satisfaction surveys. Conducts audits, surveys, and assessments to ensure company policies and procedures are followed
• Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadline

Preferred Qualifications:

• Bachelor’s Degree in Business, Healthcare, Food Services, or Hospitality Management; Master’s Degree preferred; related experience and/or training; or equivalent combination of education and experience
• Must have prior multi-unit support services/hospitality/food & nutrition services management; open in setting (i.e. healthcare, country club, restaurant, etc.)
• Minimum of 5 years' Director level experience in food service management
• Must be willing to travel heavily within region of coverage
• Must have experience managing multi-million dollar volume accounts/region
• Strong track record of driving customer satisfaction
• Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment
• Proven ability to mentor and develop team members
• Excellent written and verbal communication skills

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)

Positions at this location require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Req ID: 924035

TouchPoint

ERIN S PRINDLE

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