Regional Account Manager - Kentucky/Western Ohio

Essential Functions

1. Promote sales growth in assigned region through new customer acquisitions, customer retention and identification of growth opportunities with current base. Develop and sustain trust relationships with new and existing clients.

2. Meet with customers to promote company initiatives, conduct business reviews, and assist with company and industry challenges. Adequately prepare for all customer meetings.

3. Exhibit expert knowledge and understanding of VDC services and offerings to customers and present an individualized approach to address the concerns of customers. Remain up to date on company initiatives and industry information, and develop strategies to increase customer profitability.

4. Manage emails, phone calls, and text messages, and promote a positive company image at all times.

5. Collaborate with various departments within the company to resolve any customer issues as quickly as possible. Assist customers in the development of profitable businesses and follow up to ensure customer satisfaction.

6. Analyze territory sales, individual customer sales, and sales patterns. Understand area competition. Deliver sales results that meet or exceed company goals.

7. Ensure compliance with relevant laws, regulations and professional standards, as well as company policies and procedures. Adequately manage company expense account.

Work Environment

This position operates in a personal office, automobile, and at retail pharmacy locations. Extensive travel, as well as overnight travel, is required for the position. Regional Account Managers receive periodic supervision.

Competencies

Written and oral communication expertise, problem resolution, decision making ability, persuasive skills, time management, persistence, collaboration skills, organizational skill, analytical ability, self-learning, detail orientation, adaptability, creative thinking, active listening, telephone and cell phone skills, expert customer service skills, and email skill. Ability to meet tight deadlines address emergencies, and to handle changing priorities.

Physical demands typical of this position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit for long periods of time, drive a car, stand, walk, use hands and fingers to operate a computer keyboard, mouse, cell phone, telephone and other office equipment. Requires close visual acuity to prepare and analyze data and figures and view a computer screen, as well as mental concentration.

Supervisory Responsibility

This position has no direct supervisory responsibility.

Travel

Extensive travel to customer retail pharmacy locations is required for this position.

Required Education and Experience

Associate or Bachelor Degree or equivalent training and experience

Expert customer service skills

Laptop

Security Clearance/Background Check

If required.

AA/EEO Statement

If required.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

This job description has been approved by all levels of management.