Regional Account Manager

Overview:

Join our growing team!

A career with A Place for Mom is an opportunity for you to join a rapidly expanding company committed to making a difference for seniors and their families. A Place for Mom is an online platform connecting families searching for senior care services with a team of experienced advisors providing in sight-driven and personalized solutions. Our mission, as the leader in senior care advisory, is to be a trusted destination for families and our community customers. We are a quickly growing organization with over 500 advisors connecting more than 300K families every year to one of our community customers.

Living by our values and working to achieve excellence on behalf of our customers is integral to success at A Place for Mom. Employees who thrive at A Place for Mom live our values every day and are an important part of our hiring practices:

• Focus on Excellence
• Act with Integrity & Assume Positive Intent
• Drive Outcomes Every Day with Passion and A Sense of Mission
• Make the Lives of our Families and Customers Better, Easier and More Successful
• Realize the Full Potential in Each Team Member. Work as a Single Supportive Team

The Postion:The RAM tracks and analyzes results for each of their accounts and communicates those results monthly to the executives they work with within their customer organizations. The RAM is responsible for developing strong and productive relationships at all levels of the organization from C-level executives to the field sales team.

The RAM works closely with APFM’s Regional Managers, as these managers are responsible for supportive and successful partner relationships in their regions at the local community level. The RAM also works with the Regional Managers to resolve any invoices that are disputed by a partner. In addition, the RAM will utilize the resources of the national team of Customer Success Managers and Customer Acquisitions Managers to help implement and promote region- and/or partner-specific strategies.

Who you are:The ideal candidate is both a sales person AND an account manager who is highly competitive, results oriented and dedicated to working with our customer organizations to grow revenue. He/she is an excellent communicator – both verbal and written – and has tremendous analytical and follow up skills.Responsibilities:

• Manage a portfolio of customers with annual revenue between $7-10 million
• Implement proven sales programs and strategies designed to increase customer move ins and conversion rates
• Analyze monthly results and communicate directly with customer organizations those results
• Attends customer regional meetings when appropriate/invited.
• Assists with maintaining the database of all multi-property senior living companies and takes actions to ensure that their entire portfolio of communities is on the A Place for Mom Referral service. Follows acquisitions within the industry and ensures that any “transition properties” remain customers of A Place for Mom.
• Assists with the organization and delivery of regular, customer-appropriate New Team Member orientation webinars, ensuring that these new Team Members understand APFM and how to effectively convert our leads.
• Promotes the adoption and consistent use of our customer tools:
• Community Central (a free, 24/7 online reporting and lead tracking service).
• Real Time Tour Feedback
• Secret Shop Service
• Ensures retention of current APFM customers.
• Helps to resolve invoice disputes in a fair and equitable manner, communicating those results to customers in a supportive and positive manner.
• Keeps in excellent communication with Senior National Account Manager, and prepares reports of weekly accomplishments and achievement of goals.

This position requires travel of approximately 6-10 overnights per quarter.

Qualifications:

• 5+ years of experience in account management and/or senior living sales management
• Bachelor’s degree required
• A personal sense of urgency and capacity to overcome obstacles.
• A high level of enthusiasm for building a business.
• Ability to prioritize multiple responsibilities/projects.
• Excellent communication and presentation skills.
• Excellent customer service skills.
• An excellent problem solver.
• Highly organized.
• Comfortable with data tracking, analysis and CRM tools.
• Microsoft Office Suite, including Excel and PowerPoint

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