Referral Coordinator

GENERAL SUMMARY OF DUTIES: Responsible for all duties revolving around the office, scheduling of patient appointments for procedures, follow-up office visits and ancillary services. Responsible for obtaining accurate documentation of patient information, management of physician schedules, coordination of referrals from Primary Care physicians and other specialists. Required to be cross-trained in all front office and patient service related functions in order to provide coverage as needed in various duties at office locations across the practice.

RESPONSIBILIITES

Duties include but are not limited to:

• Schedules, reschedules, and manages cancellations and no shows for patient office visits and procedures

• Maintains and updates current information on physicians’ schedules and endoscopy block time; schedules patients according to physician availability and preference

• Collects and records accurate patient information according to the AGA Documentation Requirements

• Ensures all applicable procedures are scheduled in AGA endoscopy suites; coordinates scheduling of procedures in hospital if necessary

• Ensures all applicable ancillary services are scheduled at AGA

• Mails/Emails information packets to patients who are new to the practice

• Answers incoming calls in a timely and efficient manner; addresses questions regarding patient appointments and requests for information from referring providers

• Greets onsite patients in a prompt, pleasant, and helpful manner

• Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary

• Meets or exceeds quality and productivity standards as set by the Office Manager

• Answers emails and voicemails and returns patient calls in a timely and efficient manner

• Completes requests for information from other AGA staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts

• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information

• Acts a liason between the office and referring physician practices and hospitals

• Participates in staff meetings as directed by the Office Manager

• Participates in marketing activities as directed by the Office Manager

• Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Office Manager

• Travels to office locations within the Atlanta Metro area to provide coverage in various front office functions as directed by the Office Manager and/or Operations Manager

Any other duties and/or special projects as assigned

REQUIRED EDUCATION, SKILLS & EXPERIENCE
High School Diploma or GED required; Certified Medical Assistant preferred. 2-3 years of specialty clinic experience, gastroenterology experience preferred. Bilingual preferred, but not required. Staff member must be computer literate and able to operate healthcare system and multiple Microsoft Office applications.

ADDITIONAL SKILLS AND EXPERIENCE
The Referral Coordinator must be able to:

• Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect

• Displays a professional outgoing warm and helpful attitude

• Possesses compassion for dealing with people who are ill and need help

• Plan, prioritize, and complete multiple tasks as delegated by the Office Manager

• Work under pressure; assess, respond, and communicate issues in a timely manner

• Communicate clearly with patients and coworkers through the telephone, email, and in-person

Interpret and apply clinical and non-clinical policies and procedures

PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS
Requires sitting and standing associated with a normal office environment; travel within the Metro area required.