REFERRAL CARE COORDINATOR

About Us:: SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.
Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.
Job Overview:: This position provides care coordination for patients with medical referrals. Care coordination includes the logistical interface that includes, making appointments, scheduling, checking alternative resources and facilitating connections to resources, making housing and travel arrangements. Other items directly related to care coordination may be requested through need or delegation.Responsibilities::

• Facilitates referrals for patients including the technical and clerical components of the request(s), including any insurance authorizations that may be required for travel and/or appointments. Inputs data into the designated database(s) and electronic health record for ease of communication across the consortium. Schedules or facilitates the scheduling of appointments. Provides prompt feedback regarding issues related to care coordination, seeking assistance when appropriate. Responsible for timely communication and interaction with patients regarding care coordination. Maintains patient referral information electronically. Consults with appropriate staff for questions regarding eligibility status of patients. Responsible for timely communication with patients regarding care coordination – appointments, scheduling, housing and travel.
• Coordinates travel for patients of all ages through SEARHC, the Alaska Tribal Health System, and other external agencies. Arranges reservations for patient travel, including air, ferry, lodging and ground transportation in compliance with SEARHC policies and procedures.
• Performs duties as assigned in a responsible, respectful and caring manner. Adheres to a high standard of customer service and teamwork both with internal and external customers.
• Performs other duties as assigned, including special projects deemed necessary to provide comprehensive health services

Qualifications::Education:

• High School Diploma or GED

Experience:

• 2 years working with the public in person and on the phone.
• 1 year working in the health care field *or* 6 months education in a health care related field.

Knowledge, Skills, and AbilitiesKnowledge of:

• Understanding of tribal health programs, referral process and alternate resources
• Knowledge and demonstrated use of customer service principles
• Knowledge of data entry, retrieval and reporting
• Effective oral and written communication skills

Skills in:

• Skill in operating a computer, utilizing a variety of software applications
• Skill in using a database

Ability to:

• Ability to multi-task and work independently in a fast paced environment
• Ability to respond quickly in urgent situations with attention to detail
• Ability to problem solve and use conflict resolution skills