Recruitment Manager - Home Health Care

Home Instead®

Recruitment Manager Job Description

Solicitude, Inc. Entity d/b/a Home Instead

Objective:
The Recruitment Manager is a vital part of our team, actively recruiting, screening, hiring and onboarding quality Certified Nursing Aides and Caregivers sufficient in number to meet the growing demand for exceptional direct care staff who provide the highest quality service to our patients and clientele.

This position is supported by a Training Coordinator & Admin Assistant, and reports to the
Director of Operations, responsible for the Scheduling and HR departments.

Primary Responsibilities:

• Reflect the core values of Solicitude, Inc., (d.b.a. an independently owned and operated

Home Instead franchise).

• Develop and implement new recruitment strategies online and within the community.

• Develop and manage the annual franchise recruitment plan and budget.

• Manage recruitment ads and post positions as necessary.

• Make and receive a high volume of calls to and from candidates as required to meet hiring goals.

• Check in frequently with leads within the applicant tracking system to advance or remove them from the employment funnel.

• Schedule and conduct applicant interviews in an efficient and professional manner.

• Following the Home Instead Standards; conduct employment verification, criminal background and motor vehicle check and drug screens on all CAREGivers.

• Create and maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.

• Schedule and coordinate CAREGiver orientation and all training including training required to meet Home Instead® Standards and additional optional training. (Direct instruction conducted by training coordinator or RN Care Manager)

• In coordination with the Director of Operations, monitor, mediate, and log all client and

CAREGiver activity utilizing the software system.

• Evaluate and update all orientation and training materials as needed

• Demonstrate open and effective communication with the franchise owner, colleagues,

CAREGivers, clients and family members.

• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities:

• Maintain and establish strong relationships with neighboring franchise counterpart colleague(s)

• Maintain and establish strong relationships with the Home Instead, Inc. Business

Performance team

• Support Operations Director in management of employee corrective action

• Support Opperations Director with Unemployment Insurrance and Worker Compensation reporting

• Perform any and all other functions deemed necessary

Education/Experience Requirements:

• College degree preferred. Relevant work experience preferred

• Four to ten years of related business experience or an equivalent combination of education and work experience may be considered

• Must possess a valid driver’s license

Supervisory Responsibilities:

• This position will be responsible for overseeing all of the functions performed by the

Training Coordinator and Administrative Assistant

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by

Solicitude, Inc., (d.b.a. an independently owned and operated Home Instead franchise)

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively

• Must have the ability to work independently, maintain confidentiality of information and meet deadlines

• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills

• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures

• Must demonstrate knowledge of the senior care industry

• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work

• Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community

• Must present a professional appearance and demeanor

• Must have the ability to operate office equipment

• Must be patient and congenial on the telephone

• Must have computer skills and be proficient in Excel and Word

• Must have the availability to work evenings or weekends as required

• Must have the ability to perform duties in a professional office setting

• Must have the ability to work as a part of a team

• Must demonstrate excellent organizational skills

Each Home Instead franchise office is independently owned and operated.

Each Home Instead franchise office is independently owned and operated.

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Essential Home Instead®
Competencies

Characteristics-All Roles

Maintaining a high level of commitment to personally getting things done.
People who are competent at delivering results assume

Delivering Results
personal responsibility for achieving outcomes and work effectively with little direction. They are dependable and responsible.

Recognizing and understanding customers’ needs and delivering in a manner that exceeds customers’ expectations. People who are competent at customer

Customer Service service have a desire to please customers and can recognize customers’ needs. They consistently do more than is required of them to ensure that the customer is satisfied.

Convincing others to adopt a course of action. People who display this competency influence others without being excessively aggressive or pushy. They understand

Influencing & Persuading
their audience and modify their method of persuasion accordingly. They are confident and do not give up easily.

Effectively working and collaborating with others toward a common goal. People who are competent at teamwork build and maintain cooperative work

Teamwork & Collaboration relationships with others. They complete their own tasks for group projects in a timely and responsible manner and directly contribute to reaching the group goal.

Communicating clearly and effectively with people inside and outside of the organization. People who are competent at interpersonal communication listen effectively and develop rapport with others. They are able to articulate their thoughts and ideas clearly, they

Interpersonal Communication
present information in a straightforward and logical way, and they ensure that they are understood. They share information with others that will improve overall work progress.

Living Home Instead Building trust, taking the lead and sharing your heart.

Each Home Instead franchise office is independently owned and operated.

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Home Instead®
Recruitment Coordinator Competencies

Recruitment Coordinator

Generating novel and creative solutions to problems that will result in improved performance, better outcomes, higher productivity, etc. People who are competent

Innovation
at innovation generate creative and novel

ideas and solutions. They question how things have been done in the past and try to develop new ways to address business issues or problems. They are forward thinking.
Making good decisions in a timely and confident manner. People who display this competency make sound decisions with

Decisive Judgment conviction and in a timely manner. After they
have considered alternatives and possible

consequences, they can decide upon a course of action and assume responsibility for their decisions.
Having the skills to effectively communicate to an audience in a formal setting. People who display this competency are able to organize and articulate their thoughts and

Presentation Skills
ideas clearly. They use visual presentation

tools to deliver information in a straightforward and logical way. They prepare well, adjust their message to their audience, and deliver smoothly.

Each Home Instead franchise office is independently owned and operated.

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Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Education:

• Bachelor's (Required)

Experience:

• Recruiting: 2 years (Required)
• Healthcare: 1 year (Preferred)

Work Location:

• One location

Company's website:

• www.homeinstead.com/315

Company's Facebook page:

• https://www.facebook.com/HomeInsteadMilwaukee

Benefit Conditions:

• Only full-time employees eligible

COVID-19 Precaution(s):

• Sanitizing, disinfecting, or cleaning procedures in place