Recruiting Coordinator

Our client is the leading destination for short-form mobile video. Their mission is to inspire creativity and bring joy; to inspire and enrich people's lives by offering a home for creative expression and an experience that is genuine, joyful, and positive.

The User & Product Operations team helps ensure we are delivering on this mission through all of our communication efforts.

Responsibilities:

• Respond efficiently and accurately to users who reach out to for support
• Follow up for more information to resolve the users' issue, triaging and escalating when necessary, and explaining possible solutions to ensure our users feel supported and valued.
• Learn and utilize support tools and software appropriately.
• Sort through user feedback from multiple channels

Qualifications:

• Experience providing exceptional customer service via email/written channels
• Strong written communication skills (written fluency in multiple languages is a plus)
• Proficiency with computers, CRM software, and strong typing skills
• First class time management and decision-making skills

Job Types: Full-time, Contract

Pay: From $25.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Austin, TX: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Recruiting: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• Temporarily due to COVID-19