Recruiting And Onboarding Coordinator

The Recruiting Support Representative is responsible for ensuring all aspects of the recruiting, pre-employment and onboarding processes are functioning in an efficient, effective and compliant manner. This customer service role supports internal recruiters and hiring managers facilitate the hiring and pre-employment process. As this role to evolves due to process centralization, this role will shift from support to coordination of recruiting and onboarding activities.

Must be able to work 9a- 6p or 11a-8p schedule

Responsibilities:
Coordinate post offer to hire process including:

• Creating offer letters
• Launching background and drug tests
• Adjudicating background checks and making hire/no hire decisions
• Completing the hire into PeopleSoft
• Maintains compliance with federal and state regulations concerning pre-hire employment
• Communicates thoroughly with candidates and HR managers on the status of new employees
• Research and resolve all recruiting, pre-employment, and onboarding system or process related inquiries from internal recruiters, hiring managers, and applicants
• Escalate and monitor for completion cases that, after research, need to be resolved by HRIS or a 3rdparty vendor
• Identify opportunities that enhance the candidate, recruiter, and hiring manager experience
• Administer internal recruiter/hiring manager access to all recruiting, pre-employment and on-boarding systems
• Maintain data quality in job requisitions by ensuring templates are accurate, postings are visually appealing, and active openings are current
• Audit and monitor job postings and onboarding task compliance (including I-9s)
• Consistently build and maintain strong relationships with the internal HR community and hiring managers
• Create new or modify existing process documentation and/or knowledge-base articles
• Provide training as needed to the various system users – internal recruiters, hiring managers
• Assist with sourcing and screening and managing the recruiting process for intern recruiting

Qualifications:

• Associate’s or Bachelor’s Degree preferred
• 1-3 years customer service experience
• 1-3 years experience in recruiting or onboarding preferred
• Knowledgeable of background and drug screen administration and pre-employment compliance
• Passionate about candidate experience
• Ability to manage multiple customer service requests and priorities concurrently while maintaining professionalism and concise communications
• Excellent oral and written communication skills – can communicate well using multiple mediums (email, phone, text, IM)
• Technology savvy – ability to quickly learn software and systems and utilize technology to manage work
• Nice to have, but not required: Can speak Spanish