Recovery Re-housing Case Manager / Problem Solver

Position Title: RRP Case Manager / Problem Solver

Salary Grade: TBD

Division/Department: CAS/Bell Shelter

Employment Classification: Non-Exempt

Reporting Status: RRP Program Coordinator

General Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

Working as part of a multidisciplinary team, the Recovery Re-Housing Program Case Manager / Problem Solver’s primary duty is to provide professional and individualized case management services, information, and referrals designed to assist participants in acquiring and maintaining permanent housing. This position is temporary in nature and is funded through a time-limited government contract, and as such is subject to termination at the end of the contract, which is currently estimated to be 9/30/2022.

Essential Functions

• Learn and observe all RRP policies and procedures and ensure compliance with all applicable laws and regulations that govern the program, including participant confidentiality laws and regulations.
• Perform participant enrollments, including documenting participant eligibility and assisting participants acquire documents needed for housing placement.
• Develop with each assigned participant an individualize housing plan to establish and track participant goals, including action steps and timeframe for completion of each step.
• Actively manage a case load of approximately 20 to 25 participants, depending upon acuity level.
• After initial high-intensity service initiation period, ensure face to face, or other approved mode of case management is at least once a week or as needed to: assess, support, motivate and encourage participant to work towards their goals and/or needs and provide ongoing support by practicing a “whatever it takes” approach and Trauma Informed care, Harm Reduction and Housing First Models.
• Complete initial psychosocial/mental health assessment; develop an individual service plan (ISP) and monthly action plan with each assigned participant, to establish and track client goals, including action steps and timeframe for completion of each step leading to securing permanent housing.
• Strengthen job readiness skills through coaching in job search, applications, resume writing, interviewing and follow-up skills.
• Assist each client in developing a personal budget, including establishing or increasing their income and/or creating a savings plan. Maintain accurate records of client income and/or savings.
• Collection of financial documents such as income, rental payments, and savings.
• Complete VISPDAT and/or Next Step Tool with all eligible clients to ensure they are connected with the CES system and collaborate with the SPA 7 Housing Navigator/Matcher to link clients to potential housing resources using the CES matching system.
• Collaborate, Develop and foster linkages with other social service agencies to provide clients with access to a broad range of supportive services, including but not limited to VASH, SSFV, HVRP, CBEST, legal services, transportation services, health/mental health services, employment preparation/placement services, substance abuse services, vocational services, access to mainstream benefits, and identification of and access to permanent housing.
• Assist with audit preparation and assigned file auditing to maintain all elements of client data both digital and paper format with emphasis on accuracy, thoroughness, and timeliness.
• Help program participants identify potential neighborhoods where they wish to live, conduct housing searches in said areas and negotiate with potential landlords on behalf of the participants.
• Assist in the processing and submission of applications for housing (subsidized and unsubsidized).
• Outreach to the community, business owners, realtors, landlords, housing developers and other services/agencies.
• Ability to tactfully ask open ended and difficult/personal questions.
• Ability to utilize active listening, motivational interviewing, coaching, mediation, and conflict resolution with participant, families/friends and/or landlords.
• Provide mobile and field-based case management, housing navigation and support to participants.
• Update and ensure the accuracy of participant files, including housing goal plan, case notes, and uploading of related participant documentation to support the primary goal of successful permanent housing placement for all assigned participants.
• Participate in all service team meetings, case conferences, and training events required by funder and/or requested by Program Coordinator and Program Manager.
• Provide periodic data reports as requested by Program Coordinator and as required by funding contracts.
• Regularly and accurately maintain participant data in HMIS and paper file, including complete documentation of all activities, services, and outcomes achieved. Update case notes, snap shots and general participant information within 72 hours of meeting with client.
• Ensure that participant files are up to date, including all required program and/or housing placement documentation.
• Provide appropriate housing referrals for participants and assist participants in identifying and accessing housing, including assisting with housing applications, unit searches, unit visits/inspections, and other activities necessary to support housing acquisition for participants.
• Assist the Program Coordinator with employee education and training.
• Conduct housing readiness trainings for participants.
• Participate in monthly supervision sessions with Program Coordinator for feedback and guidance on employee performance.
• Complete all appropriate incident reports, requests for extensions, and other necessary program documentation.
• Track and report all program expenditures for participants in a timely and accurate manner.
• Provide monthly statistics as required by The Salvation Army.
• Provide participants with a broad range of supportive services individually designed to assist each participant achieve goal of acquiring and maintaining housing.
• Is subject to frequent interruptions by participants, other staff members, visitors, funding agencies, etc.
• Works beyond normal working hours, and in other positions temporarily, when necessary.
• Is subject to hostile and/or emotionally upset participants.
• Must be able to work evenings, weekends and holidays.
• Perform all other duties as assigned by Program Coordinator, Programs Manager, Associate Director and Director.
• Other duties as assigned.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 25 lbs. The position is largely field-based assignments, with periodic office time for filing, copying, staff meetings, etc.

• Minimum Qualifications

• BA in human services field preferred. Minimum of two years of work experience in a comparable setting.
• Current knowledge of and interest in homeless populations and available supportive resources.
• If in recovery, must have 2 years of sobriety.
• Understand and support the mission of The Salvation Army.
• Must obtain CPR and First Aid certification prior to employment and annually thereafter.
• TB-cleared prior to hire and annually thereafter.
• Ability to read, write, speak and understand English.
• Bilingual English/Spanish preferred.
• annually thereafter.
• Understand and support the mission of The Salvation Army.
• Must have access to reliable transportation to support regular in-home case management visits.

Skills, Knowledge & Abilities

• Driving Test, clean MVR check (if applies).
• Knowledge of HMIS preferred.
• Proficient in Microsoft Office applications, and ability to type 45 wpm. Basic math skills.
• Ability to actively listen and take genuine interest in helping homeless individuals to address and reduce barriers to independence.
• Good time management and communication skills, both verbal and written. Professional telephone etiquette.
• Meet deadlines, work with attention to detail.
• Strong interpersonal skills with both clients and staff in a professional, respectful manner.

Job Types: Full-time, Temporary

Pay: From $24.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Education:

• Bachelor's (Preferred)

Employment Length:

• Varies

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous

Company's website:

• https://www.salvationarmyusa.org/usn/

Work Remotely:

• No

COVID-19 Precaution(s):

• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place