Receptionist/Administrative Assistant

POSITION SUMMARY:
Under the supervision of the Administrator, the Receptionist performs clerical functions in an efficient manner in accordance with established procedures and professional office practices. As receptionist you are delegated responsibility and accountability for carrying out your assigned duties.

REPORTING:
This position is responsible to the Administrator. FLSA STATUS: Non-Exempt

QUALIFICATIONS/REQUIREMENTS:

Education: High School graduate or equivalent

License: None Required
Work Experience: Experience in general office work is preferred

Language Skills:

• Must be able to read, analyze, and interpret common scientific and technical information, and to be easily understood through verbal communication in the English language.

Mathematical Skills:

• Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to perform these operations using units of weight measurement, and volume.

Communication Skills:

• Must have exceptional communication and customer service skills, and be empathetic.
• Ability to effectively communicate with patients, families, responsible parties, staff and outside resources and agencies.

ESSENTIAL JOB FUNCTIONS:

• Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout the facility
• Follow reception schedule/instructions as directed and as outlined in the established policies and procedures of the facility
• Greet visitors cheerfully, answer questions and provide guided tours of the facility as necessary. Give directions/information to visitors, guests, residents, sales representatives, etc.
• Operate telephone system as required. Answer phones, determine nature of the call and direct the caller to appropriate individual or department
• Receive inquiries and release information in accordance with established procedures
• Maintain a current file/listing of residents by name and room number and emergency phone numbers, telephone numbers of on-call personnel, key personnel, etc.
• Ensure guests/visitors abide by existing rules and refuse admission to persons as directed. Report suspicious persons/information to supervisor immediately
• Assist with administrative duties as directed (includes typing, filing, posting accounts)
• Receive, sort and distribute mail as directed
• Operate computer, copier, fax machine and other office machines as instructed. Follow all established safety procedures and precautions when operating office equipment
• Follow established ergonomics policies and procedures governing lifting techniques, repetitive tasks, and the use of safety equipment and supplies to prevent work-related injuries and illnesses
• Report any unsafe/hazardous conditions to your supervisor immediately
• Maintain work areas in a neat and clean condition
• Assist department heads with administrative matters as asked

JOB FUNCTIONS:

• Demonstrate knowledge of, and respect for, the rights, dignity and individuality of each resident in all interactions
• Appreciates the importance of maintaining confidentiality of resident and facility information
• Demonstrate honesty and integrity at all times in the care and use of resident and facility property
• Must be neat and clean in appearance and wear appropriate office attire while on duty
• Comply with established dress code
• Able to understand and to follow written and verbal directions. Able to express self adequately in oral and written communication. Able to communicate effectively and deal tactfully with staff members, residents and public
• Demonstrate ability to prioritize tasks/responsibilities and complete duties/projects within allotted time. Able to make independent decisions when warranted and remain calm in emergency situations
• Demonstrate ability in maintaining confidentiality of resident and facility information
• Able to respond to change productively and to handle additional tasks/projects as assigned
• Able to carryout the essential functions of this job (with or without accommodation) without posing specific, current risk of substantial harm to health and safety of self and others

Must meet the general health requirements set forth by the policies of this facility which includes an annual TB
screening and physical examination.

• Must be able to sit, stand and walk
• Must be able to lift and carry up to 25 pounds.
• Must be able to cope with the mental and emotional stress of the position.

HIPAA is a law that must be followed by all healthcare personnel at every level. This position is a Mandated Reporter regarding the suspicion of elder abuse and may have access to Protected Health Information (PHI).

EOE - M/F/Disabled/Veterans

Plum Healthcare Group, LLC does not own or operate skilled nursing facilities. Plum supports an affiliated family of independently licensed and operated skilled nursing providers by providing an array of administrative and consulting support services. References to “Plum” or the words “company,” “we,” “our,” “us,” “its” or similar language do not imply that Plum Healthcare Group, LLC has direct operating assets, employees, or revenue or that any of the affiliated entities, including facilities or other businesses are operated or managed by the same entity.

Job Type: Part-time

Pay: $14.00 - $15.00 per hour

Schedule:

• 8 hour shift
• Holidays
• On call
• Weekends

Work Remotely:

• No