Receptionist - Zephyrhills

Are you looking to work for a practice that offers stability and operates with integrity? Would you like to work for a dentist with an excellent reputation in the community and among dental peers?

Look no further. Coast Dental & Orthodontics follows COVID-19 CDC Guidelines and ADA recommendations and makes every effort to create and maintain an environment that is safe for our team and patients. We provide PPE that includes high volume evacuation devices for intraoral use, face shields, N95 masks, along with gowns, hair bouffant, feet/shoe coverings and gloves. Plus, we allow 15 minutes after every patient to properly clean and disinfect operatories.

Who is Coast Dental?

We are a family established, owned, and operated DSO (that means dental service organization if you were curious), so we aren’t your typical cookie cutter dental corporation. At Coast Dental, you are part of a family, the kind you don’t want to rush away from after a long Thanksgiving dinner.

We can tell you why we’re great, but our long-standing team members are the real testament. Why do they stay? Because we invest in them and their continuing education and personal growth. And, because we like to have fun while working hard in a respectful environment.

A receptionist functions as support for the dental office at the front desk. This position is a combination of patient interaction and basic paperwork administration under the direction of the Office Manager.

Duties and Responsibilities

• Exercise excellent customer service while interacting with patients both over the phone and in person.
• Check in all patients and complete patient registration under the direction of the Office Manager.
• Schedule patient appointments within operational standards.
• Confirm patient appointments two (2) business days prior to the patients’ appointments.
• Complete insurance verifications two (2) business days prior to all (general and specialty) patients’ visits to determine coverage and benefit limits and link insurance in EagleSoft, as directed by office manager and/or ortho supervisor. Ensure pre-authorizations are received prior to appointments, if required.
• Complete check out process with each patient by reviewing charts to ensure that all information is written properly and procedures are documented and match the signed routing slip that the general dentist or specialist has submitted.
• File patient charts on a daily basis.
• Participate in morning huddle, chart review and all routine office meetings as necessary.
• Participate in monthly checklist activities as assigned.
• Keep front desk area clean and neat.
• All other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

• Basic clerical and administrative skills.
• Excellent customer service skills with professional and courteous phone etiquette.
• Basic knowledge of insurance and dental terminology helpful.
• Working knowledge of Internet Explorer and Microsoft Word required; knowledge of Microsoft Excel preferred.
• Experience with dental software such as EagleSoft preferred.
• Strong organizational skills with the ability to multi-task.

Qualifications (Experience, Education, Licensure, Certification)

• Previous insurance and/or dental office experience preferred.
• Previous experience with orthodontic or other specialty practices preferred.

Working Conditions

Receptionists work in areas that are highly visible and designed and furnished to make a good impression. Most work stations are clean, well-lighted, and relatively quiet. Work is sedentary in nature.