Receptionist, Neurology (TEMP)

  • Full-Time
  • Hyannis, MA
  • Cape Cod Healthcare
  • Posted 3 years ago – Accepting applications
Job Description
To provide administrative support in an efficient timely and professional manner to the physician s practice This includes providing excellent service to internal and external customers while maintaining an efficient flow of daily patient schedule and front office operations Description:
  • Greets and promptly acknowledges patients’ presence in the waiting room
  • Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
  • Checks-in/registers new and existing patients in the electronic medical record, verbally verifies all demographic information, verifies insurance authorization, collects co-pays, and prepares deposits for currier pickup
  • Gives the appropriate paperwork to the patient to complete, photocopies patient's insurance cards, and photo ID
  • Schedule and reschedules patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to scheduling protocols
  • Maintain physician's daily appointment schedule and prepares charts for the following day’s schedule
  • Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time
  • Processes cancellations and no show appointments, and notifies clinician of change in schedule
  • Opens and distributes mail to appropriate staff mailboxes, physicians and practice manager
  • Check-out patients and schedules any follow-up appointments necessary, coordinates orders for laboratory, radiology, other physician’s referrals, etc.
  • Prepare associated forms such as requisitions or referral forms with review of any prep required
  • Maintain patient records including the scanning of documents to file correspondence, reports, test results, etc within the EMR
  • Refer patients with billing inquiries and/or payment questions to the billing office
  • Print and/or provide medical records information to outside agencies and physicians under established guidelines
  • Maintains confidentiality regarding patient information in accordance to HIPAA regulations
  • Ensure accurate maintenance of administrative records and works and communicates effectively with co-workers, patients, visitors and other personnel within and outside the practice
  • Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
  • Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/ duties are met during absences or increased patient volumes
  • Attends departmental meetings
  • Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served
  • Ability to float to other MACC practices when required
  • Perform other work related duties and activities as assigned or requested

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service.


Qualifications:
  • Ability to read, write and communicate in English
  • High school graduate or equivalent
  • Strong communication and interpersonal skills
  • Experience with current office technology, proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
  • Experience in an office setting with at least 1 year experience preferred
  • Knowledge of various insurance authorization/referral requirements preferred
  • Medical Terminology knowledge preferred
  • Typing skills at 30 WPM preferred
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