Receptionist

Position Summary:

Handle all incoming phone calls, greet visitors, and perform various clerical duties assigned to the position in accordance with established Brown & Riding values, goals, and procedures.

Essential Functions:

• Meet quality measurement goals by delivering high quality service in answering incoming phone calls on multi-line phone system.
• Log in all visitors and guests information for building access via Workspeed on the Internet.
• Continually check and distribute all incoming faxes throughout the day.
• Receive and distribute mail throughout the office.
• Data entry into production system. Log in all incoming policies and clear submissions. Set up initial marketing folders for various broker teams, as requested.
• Request loss runs from carrier in a professional and timely manner to assist teams and agents.

Other Responsibilities:

• Perform other work-related duties as assigned.
• Work closely with the SC Manager in identifying other projects where skills, experience and knowledge can be utilized.

Education, Experience and Skills Required:

• 1-3 years office experience, preferred
• Strong preference for insurance, commercial property/casualty & surplus line experience
• Exceptional organization, follow-up, communication, and interpersonal skills
• Exhibit good listening skills and a willingness to help and support others
• Advanced skill level in PC software (Word, Excel and other software, as required)
• Ability to be flexible in work schedule as needed
• Utilizes reasoning ability to define problems, collect data, establish facts and draw conclusions