Receptionist

Duties and Responsibilities

Responsible for managing incoming and outgoing telephone calls, verifying and update all patient demographic data and managing dentist's schedule. Dental experience required. Bilingual (Spanish/English) preferred.

Major Duties

• Control and schedule patient appointments; check the appointment waiting list daily and contact patients as required; confirm patient appointments and check off patients' name if they have been contacted; ensure the next day's schedule is filled for the Providers and that patients arrive and are seated on time
• Prepare charts and schedules for the following day for each operatory
• Ensure that parents accompany minors for appointments
• Confirm appointments
• Remind a patient of pre-medication requirements if applicable
• Verify with Dental Assistants that prosthetics cases have been sent to and returned from the labs if applicable prior to confirming appointment with patient
• Review all patient records for signatures on health histories, consent forms and financial policy
• Ensure that parent or legal guardian sign consent for minors
• Maintain control of all patient payments and insurance statements; reinforce the financial policy of the office and ensure payments are current
• Enter transactions and post payments at time of patient check-in and/or check-out
• Make any notes on the patient?s chart or in computer that may help others to provide better service
• Document patient grievance when necessary
• Assist Dental Assistants with calls to patients after difficult treatment
• Assist in directing patient recall system; send notices and telephone patients who have not been contacted; send broken appointment cards
• Maintain office-filing system for patient records; pull charts when necessary and file completed tasks
• Maintain Patient/Community bulletin boards
• Ensure adequate supplies are always available
• Maintain Specialty Referral forms
• Manage voice-mail messages
• Balance daily cash log and prepare deposit slip
• Fax credit card settlement and deposit slip to Corporate office
• Communicate unforeseen schedule changes to Providers
• Ensure that the waiting room is comfortable and friendly at all time
• Examine chart contents regularly and take responsibility for repairing any documentation which has been damaged
• Contact patients regarding returned mail for accurate mailing address
• Assists Office Manager when necessary performing other assigned duties
• Shares maintenance duties when and where able
• Logs-off computer at end of day