Receptionist

PURPOSE OF POSITION: To greet and screen all visitors; to answer all incoming telephone calls and take messages as necessary; to receive and record all donations; to supervise the reception area and cameras; to be the ambassador of Mercy Home for Boys & Girls to anyone visiting the Agency.

Mercy Home for Boys & Girls is an Equal Opportunity Employer

Medical, 403(B) Retirement Savings Plan, and more

Schedule: Part Time 32 hours; Monday-Friday 4pm – 11pm.

ESSENTIAL QUALIFICATIONS:

• A pleasant disposition and helpful attitude.
• Experience in reception or customer service preferred.
• Excellent interpersonal, oral, and written communication skills.
• Ability to present a professional appearance.
• Ability to develop a working knowledge of the operations of the entire Agency and staff.
• Ability to interact effectively with the entire staff, residents’ families, volunteers and the general public.
• Ability to work in an environment in which the noise level is moderate.
• Flexibility to provide administrative support as requested including working a flexible schedule when needed.
• Detail oriented.
• Proficiency in PC systems, including Microsoft Word and Excel, as well as the ability to become proficient in other software packages and programs as necessary.
• Ability to maintain confidentiality.
• Ability to work both independently and as an active team member.
• Ability to maintain professional demeanor while exercising judgment and discretion in work.
• Ability to follow oral and written instructions.
• Ability to lift and/or move up to fifteen pounds.
• Must have a valid Illinois driver’s license, the ability to drive a van, maintain a clear driving record, and retain driving approval through the Department of Children and Family Services.
• Maturity and sensitivity to cultural and individual differences.
• Commitment to the mission, values, and goals of the Agency.
• Regular and predictable attendance.

ESSENTIAL FUNCTIONS:

• Complete Wellness Screenings for all staff, visitors and contractors entering/visiting Mercy Home and ensure that each person wears a mask
• Assist with maintaining mask procedures by distributing, collecting, and/or filing masks in the appropriate bins/areas when needed
• Monitor cameras, visitors and alarm systems
• Receive the general public by telephone and in person, and provide information and/or directions in response to the individual query for the entire organization.
• Be a helpful, courteous and professional representative of Mercy Home for Boys & Girls, demonstrating cross-cultural sensitivity and discretion.
• Accept packages and all donated items, inspect items, complete the Donation/Donor form, and process/distribute to appropriate person(s)
• Accept all phone calls promptly. Check voicemail for messages and forward any information to the appropriate staff for follow-up that is needed/required
• Keep track of all keys, temporary badges, gas cards, etc. that are kept at the reception desk
• Maintain a daily visitor log authorizing admittance to the Home and all front desk books/binders
• Call staff to receive their guests or, when otherwise instructed, direct visitors to their destination.
• Maintain appointment/schedule books for all meeting rooms, etc.
• Have all visitors sign in upon arrival and sign out when they leave
• Keep track of which Youth are on an overnight pass, suspended, or AWOL in order to know who belongs in the building and who does not.
• Oversee the reception area while on duty.
• Make sure the reception desk is covered at all times when on duty.