Receptionist

Position Description (shifts available: 10pm-830AM or 5:30PM-1030PM)

Responsible for interpreting company policies, and employment law. Responsible recruiting, supporting, and developing talent.

Principal Responsibilities

• Meets and greets all new residents to facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities.

• Resolves customer requests, questions and complaints; provides information to improve customer service.

• Serves as liaison between residents and other departments.

• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.

• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved

• Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies.

• Arranges for consults for residents annually or as needed.

• Serves as role model to foster superb customer service.

• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.

• Completes clerical work for administrative and facility personnel; Opens, delivers, and forwards mail; Transcribes materials; Records appointments and meetings for administrative staff; Files necessary documents;

• Answers telephone and directs caller to correct station; Refers to nursing home directory to ascertain station number of persons requested; Takes messages for staff members; Answers questions of callers according to nursing home policy; Answers routine correspondence.

• Alerts specified individuals and agencies in case of emergencies; Assembles material for reports and questionnaires.

• Announces notifications over public address system.

• Updates resident directory including resident’s names, room locations, and telephone extensions.

• Arranges for service of office equipment.

• Other duties, responsibilities and activities as assigned by supervisor- petty cash, AR/collections, resident trust fund, petty cash, renewals, and other. Supports business office functions as needed; Receives payments for services rendered and records amount received; Distributes petty cash and makes change; Prepares and distributes receipts for monies received.

• Passes out and collects employment applications.

• Other duties, responsibilities and activities may change or assigned at any time with or without notice.

Qualifications

• High school Diploma required.

• Proficiency with Microsoft office: Word, Excel and Outlook.

• Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.