Receptionist / Agency Assistant

As a General Agency of Massachusetts Mutual Life Insurance Company (MassMutual), we are backed by a mutually owned company that has helped people keep their promises, protect their families, and support their communities since 1851. MassMutual calls it Living Mutual, and it’s in their DNA. Ours too: along with MassMutual, we are committed to helping our clients secure their future and protect the ones they love.

Requirements include:

• Proficiency with Word, Excel, Outlook, Internet, Adobe, etc.
• Excellent customer service/communication skills
• Professional demeanor and office etiquette
• Ability to multi-task and prioritize
• Ability to organize information and tasks
• Detail-oriented and efficient
• Self-motivated and ability to take initiative
• Aptitude and willingness to learn and try new things
• Maintains high level of confidential information

Duties include:

• Answer incoming calls in cordial, professional and timely manner. Transfer calls to appropriate individuals
• Greet clients and visitors to office with warmth and professionalism
• Maintain office supplies
• Handle sorting of incoming mail, process outgoing mail and UPS, and filing correspondence
• Handle incoming and outgoing faxes
• Scanning, photocopying, and filing documents
• Transcription of correspondence, memoranda, etc.
• Data entry
• Various projects around the office
• Assist with new business processing: life insurance application submissions, follow-ups with case managers and financial advisors
• Maintain Client Relationship Management software
• Administrative tasks

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Administrative Assistants & Receptionists: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location