Quality Service Manager - California, Stockton Area

Dentco is GROWING! Do you have strong communication skills? are you able to work in a fast paced environment? Do you enjoy helping customers and being their go to? Then we can teach you the rest!

Dentco offers excellent benefit options, 401K opportunities with company match, and an excellent company culture.

This position is responsible for providing Quality Service and support to our Customers and our team. This position reports to the Assistant Director of Quality Services.

Manage the operations of the Quality Service functions as follows:

• Perform site inspection reviews under an assigned region.
• Generate work orders from the inspection reviews.
• Proactively educate and assist contractors, while resolving service issues as needed.
• Assist with timely resolution to customer issues regarding servicing sites, and verify when the work is completed.
• Manage snow events and after hours calls.
• Locate potential contractor partners and assign to sites for landscaping, sweeping and snow removal contracts.
• Visit sites to meet with customers, and complete inspections.
• Other duties as assigned.
• Responsible for hiring, training, managing, and terminating contractor partners.
• Effectively communicate to recruit new contractor partners.
• Develop relationships with contractors to ensure service is being provided to meet customers’ expectations.
• Educate contractors on Standard Operating Procedures.
• Update contractor information as needed.
• Help provide resolution to contractor partner inquiries.
• Ensure the service calendar is followed successfully and all contracted services are performed. Obtain service schedules as required.
• Manage property damage to ensure repairs are completed.
• Other duties as assigned.
• Generate charts, spreadsheets, and other reports in computer system using the Microsoft Office suite and Dentco’s software database.
• Communicate routine correspondence to internal and external customers.
• Create and distribute reports to monitor the contractor partner’s performance progress toward zero defects.
• Enter photos and work site specifications into Dentco’s software database, as required.
• Maintain good relationships with all areas of the Company by answering requests for information.
• Maintain a friendly, professional work atmosphere with other employees, as well as customers, contractors, and the general public.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications

• Minimum of one year of professional experience required.
• Excellent communication and problem-solving skills.
• Excellent interpersonal skills including the ability to work well both independently and in a team environment.
• Excellent organizational and analytical skills, including attention to detail and follow-through.
• Proficient in Microsoft Office applications.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The individual will engage in sitting, standing, and walking on a regular basis. The individual will use manual dexterity and visual acuity on a regular basis. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Some travel may be required.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The individual must be able to work in a standard office setting. Outdoor work is required on an occasional basis. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must pass drug screen and criminal background check.

Must have valid driver's license.